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For Companies At a Glance
- Tasks: Lead the team, drive sales, and ensure top-notch customer service in our Coventry store.
- Company: Join Smyths Toys, a leading retailer of children's toys with 138 stores across Europe and the UK.
- Benefits: Enjoy competitive salary, 33 days leave, discounts, and a supportive work environment.
- Why this job: Be part of an exciting growth journey and develop your retail management career with us.
- Qualifications: Proven retail management experience, strong leadership skills, and a passion for customer service required.
- Other info: We're an Equal Opportunities Employer, welcoming diverse talent to our team.
The predicted salary is between 18600 - 43400 £ per year.
Smyths Toys
Smyths Toys is one of the world\’s largest specialty retailers of children\’s toys. We operate both online, and via our physical retail stores, with 138 stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
Are you up for the challenge? Then please apply online today!
About The Role
We are looking to recruit a Duty Manager for our store in Coventry. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+
Responsibilities
Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products is maintained on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes – identify and report abnormal counts to the Store Manager
Staffing/Operations
- Ensure staffing levels match the business needs, or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/ daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self starter with a can do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 33 Days Annual Leave (inclusive of public holidays)
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Sick Pay Scheme
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
- Bike to Work Scheme
Smyths Toys is an Equal Opportunities Employer #J-18808-Ljbffr
Duty Manager - Coventry employer: Smyths Toys Superstores
Contact Detail:
Smyths Toys Superstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Coventry
✨Tip Number 1
Familiarise yourself with Smyths Toys' product range and current promotions. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the company and its offerings.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you exceeded sales targets or improved customer service, as these are key responsibilities for the Duty Manager role.
✨Tip Number 3
Showcase your leadership skills by discussing how you've motivated and trained staff in previous roles. Be ready to explain your approach to performance reviews and how you handle staffing challenges.
✨Tip Number 4
Demonstrate your understanding of cash handling and security procedures. Be prepared to discuss how you've ensured compliance with such protocols in past positions, as this is crucial for the Duty Manager role.
We think you need these skills to ace Duty Manager - Coventry
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience in retail management and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous retail management experience, focusing on achievements related to sales targets and team leadership. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have exceeded sales targets or improved customer service in past roles to demonstrate your suitability.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a managerial role.
How to prepare for a job interview at Smyths Toys Superstores
✨Know the Company Inside Out
Before your interview, make sure to research Smyths Toys thoroughly. Understand their product range, values, and recent news. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved sales performance. Be ready to discuss how you can motivate and develop your team at Smyths Toys.
✨Prepare for Customer Service Scenarios
Customer service is key in retail. Think of specific situations where you've dealt with difficult customers or exceeded customer expectations. Be prepared to share these stories during your interview to highlight your problem-solving skills and commitment to excellent service.
✨Demonstrate Your Target-Driven Mindset
Smyths Toys is looking for someone who can exceed sales targets. Come prepared with examples of how you've achieved or surpassed goals in previous roles. Discuss your strategies for driving sales and how you plan to contribute to the store's success.
