At a Glance
- Tasks: Lead the team to smash sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a rapidly growing retail leader with a fun culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be part of an exciting journey in a dynamic retail environment.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 32000 - 40000 € per year.
We are looking to recruit a Duty Manager for our store in Croydon. At this very exciting time of business growth, come and join us on our journey.
Salary: £32,000+ depending on experience
Responsibilities
- Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes – identify and report abnormal counts to the Store Manager
- Staffing/Operations
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast‑paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self‑starter with a can‑do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In‑store discount
- Company Maternity and Paternity Payments
- Special Life‑Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
Duty Manager - Croydon employer: Smyths Toys Superstores
Smyths Toys is an exceptional employer, offering a vibrant work culture in Croydon that fosters growth and development for its employees. With competitive salaries, generous benefits including a defined contribution pension scheme and employee assistance programme, and a commitment to equal opportunities, Smyths Toys ensures that every team member feels valued and supported. Join us as we embark on an exciting journey of business growth, where your contributions will directly impact our success and your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know about openings at Smyths Toys. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its products. Show us you’re not just another candidate; demonstrate your passion for retail and how you can help exceed sales targets in Croydon!
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you’d handle customer queries or staffing issues, as these are key parts of the Duty Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Smyths Toys!
We think you need these skills to ace Duty Manager - Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your experience in retail management and any achievements that showcase your ability to exceed sales targets and deliver excellent customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Croydon. Mention specific examples of how you've led teams or improved store performance in the past.
Show Off Your Skills:Don’t forget to mention your operational, leadership, and communication skills. We want to see how you can drive a team and maintain high standards in a fast-paced environment, so be specific!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Smyths Toys Superstores
✨Know Your Numbers
As a Duty Manager, you'll need to deliver and exceed sales targets. Brush up on your sales figures and be ready to discuss how you've achieved targets in the past. Bring specific examples of how you maximised sales or improved product availability.
✨Customer Service is Key
Prepare to talk about your approach to customer service. Think of instances where you resolved customer queries effectively or improved customer satisfaction. Highlight your ability to maintain high standards in housekeeping and floor presentation.
✨Show Your Leadership Skills
This role requires strong leadership and team management. Be ready to share experiences where you successfully trained staff or handled performance reviews. Discuss how you motivate your team and ensure they are knowledgeable about top sellers.
✨Be Ready for Operational Questions
Expect questions about staffing levels and daily operations. Familiarise yourself with common retail challenges and how you would address them. Show that you can prepare and action daily task boards effectively while adhering to cash handling procedures.
