At a Glance
- Tasks: Lead a dynamic team to exceed sales targets and deliver exceptional customer service.
- Company: Join Smyths Toys, a leading retailer in children's toys with a fun and vibrant culture.
- Benefits: Enjoy a competitive salary, generous leave, and great employee perks.
- Other info: Join us during a period of exciting business growth and make a real impact.
- Why this job: Be a retail superhero and grow your management career in an exciting environment.
- Qualifications: Proven retail management experience and strong leadership skills required.
The predicted salary is between 31000 - 43400 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
About The Role
We are looking to recruit a Duty Manager for our store in Bristol Longwell Green. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Staffing/Operations
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 31 Days Annual Leave (inclusive of public holidays)
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
Duty Manager - Bristol Longwell Green employer: Smyths Toys Superstores
Smyths Toys is an exceptional employer, offering a vibrant work culture that fosters growth and development for its employees. As a Duty Manager in Bristol Longwell Green, you will benefit from a competitive salary, generous annual leave, and a supportive environment that values your contributions and encourages career progression within the dynamic retail sector. Join us to be part of a team that prioritises customer satisfaction and teamwork while enjoying unique perks like in-store discounts and special life-event gifts.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Bristol Longwell Green
✨Tip Number 1
Get to know Smyths Toys inside out! Familiarise yourself with their product range and values. This way, when you walk into that interview, you can show them you're not just another candidate, but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the inside scoop on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've exceeded sales targets or handled customer queries effectively. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Smyths Toys!
We think you need these skills to ace Duty Manager - Bristol Longwell Green
Some tips for your application 🫡
Show Your Passion for Toys:When writing your application, let your love for toys and retail shine through! We want to see that you’re excited about the role and the company. Share any relevant experiences that highlight your enthusiasm for working in a fun and dynamic environment.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager position. Highlight your previous retail management experience and any achievements that demonstrate your ability to exceed sales targets and provide excellent customer service. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show off your organisational skills right from the start!
Apply Online with Confidence:We encourage you to apply through our website! It’s the best way to ensure your application gets to us directly. Don’t hesitate – if you think you’re the right fit for the role, go ahead and submit your application today!
How to prepare for a job interview at Smyths Toys Superstores
✨Know Your Products
Before the interview, make sure you’re familiar with Smyths Toys' product range. Research their bestsellers and any new arrivals. This will show your enthusiasm for the role and help you answer questions about how you would manage product availability and customer queries.
✨Demonstrate Leadership Skills
Prepare examples from your past experience that highlight your leadership abilities. Think about times when you successfully managed a team or resolved conflicts. Being able to showcase your operational and interpersonal skills will be key in proving you’re the right fit for the Duty Manager position.
✨Showcase Your Customer Service Mindset
Be ready to discuss how you’ve handled customer service challenges in the past. Think of specific instances where you went above and beyond to ensure customer satisfaction. This aligns perfectly with Smyths Toys' focus on delivering excellent customer service.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the store’s operations, team dynamics, or future growth plans. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
