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- Tasks: Lead a luxury butler team, ensuring top-notch service and guest experience.
- Company: Stunning Caribbean resort offering a unique relocation opportunity.
- Benefits: Highly competitive salary, accommodation, travel perks, and career growth.
- Why this job: Elevate luxury service standards in a breathtaking environment.
- Qualifications: Proven experience in ultra-luxury resorts and strong leadership skills.
- Other info: Join a dynamic team in a beautiful setting with exceptional career potential.
The predicted salary is between 72000 - 108000 £ per year.
Director of Butlers for a beautiful Caribbean resort - relocation opportunity!
Position Title: Director of Butlers
Salary: Highly competitive, plus accommodation and travel
Department: Rooms Division / Guest Experience
Reports to: Resort Manager / General Manager
Team Size: 35 Butlers (large European-style operation)
Environment: True luxury resort setting over 100 acres, servicing villas, suites, and residences
Role Overview: We are seeking a top-tier Director of Butlers to lead and elevate a large-scale, European-style butler operation within a true luxury resort environment. This is a hands-on, highly visible leadership role requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to reset, standardise, and elevate service at scale. The successful candidate will set uncompromising standards for anticipatory service, presence, grooming, posture, language, and consistency, ensuring the butler experience aligns with Forbes / LQA / Michelin-level expectations.
Key Responsibilities:
- Lead the butler operation end-to-end across villas, suites and residences, ensuring flawless consistency and delivery.
- Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in-room service sequences, and anticipatory service.
- Drive a culture reset where required—setting expectations, addressing underperformance, and restoring pride in the function.
- Maintain high guest visibility: present in the operation, leading by example, not desk-bound.
- Coach and develop the team through daily floor presence, observation, feedback and structured training.
- Establish clear SOPs and service playbooks in line with ultra-luxury benchmarks (Forbes, LQA and equivalent).
- Partner closely with Resort Leadership and Heads of Department to ensure seamless cross-functional delivery.
- Manage performance, scheduling, succession planning, and talent development across a large, mixed-tenure team.
- Ensure exceptional guest handling for UHNW and American luxury guests, with calm authority and discretion.
- Maintain service recovery excellence and proactive guest experience management without drifting into “guest relations only.”
Key Requirements (Non-Negotiable):
- Proven Director / Head of Butlers experience in ultra-luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, One&Only or equivalent).
- Demonstrated leadership of high-performance teams across villas, suites, and residences.
- Strong grounding in International and European luxury service standards, with confidence managing UHNW and American luxury guests.
- Personally experienced in high-level butler service (not purely guest relations).
- Track record in culture reset and standards enforcement: grooming, language, posture, anticipation.
- Comfortable managing long-tenured teams and underperformance without disruption.
- High guest visibility; not desk-bound.
What We Will Not Consider:
- Guest Relations–only profiles or current Guest Manager profiles
- Cruise-ship butler backgrounds
- Candidates without International and European luxury training
- Corporate or policy-heavy operators lacking floor presence and luxury service instinct
Role Mandate (Success Measures):
- Elevated service standards and consistency across the entire butler team
- A clear operating rhythm: daily floor leadership, coaching, and accountability
- Alignment with Forbes / LQA / Michelin-level expectations
- Strong partnership with Resort Management as a trusted senior leader
Candidate Profile & Search Notes:
Open to International and European or international candidates with the right pedigree. Only discreet, currently employed, top-tier candidates should be presented.
Director of Butlers in Slough employer: Smyth & Co
Contact Detail:
Smyth & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Butlers in Slough
✨Tip Number 1
Network like a pro! Connect with industry professionals on LinkedIn and attend luxury hospitality events. We can’t stress enough how important it is to build relationships that could lead to your dream role.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your hands-on leadership style and your success in elevating service standards. We want to see that passion for luxury service shine through!
✨Tip Number 3
Prepare for interviews by researching the resort’s values and service expectations. We recommend tailoring your responses to reflect how your experience aligns with their luxury standards—think Forbes and Michelin-level!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director of Butlers in Slough
Some tips for your application 🫡
Show Your Luxury Service DNA: When writing your application, make sure to highlight your experience in ultra-luxury environments. We want to see how your background aligns with the high standards we uphold at our resort.
Be Specific About Your Leadership Style: We’re looking for someone who can lead a large team effectively. In your application, share examples of how you've coached and developed teams in the past, especially in high-pressure situations.
Demonstrate Your Guest Handling Skills: Make it clear how you manage relationships with UHNW guests. We want to know about your approach to service recovery and how you maintain discretion while ensuring an exceptional guest experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your potential future with us in paradise.
How to prepare for a job interview at Smyth & Co
✨Know Your Luxury Service Standards
Before the interview, brush up on the latest luxury service standards, especially those aligned with Forbes and LQA. Be ready to discuss how you’ve implemented these standards in your previous roles and how you plan to elevate the butler experience at the resort.
✨Showcase Your Leadership Style
Prepare to share specific examples of how you've led high-performance teams in the past. Highlight your approach to coaching and developing staff, particularly in a luxury setting, and how you’ve successfully managed underperformance without disrupting team morale.
✨Demonstrate Emotional Intelligence
In a role that requires outstanding emotional intelligence, be prepared to discuss scenarios where you've had to navigate complex guest interactions or team dynamics. Show how your calm authority and discretion have positively impacted guest experiences.
✨Be Present and Engaged
During the interview, embody the presence and engagement expected in the role. Ask insightful questions about the resort's culture and operations, demonstrating your commitment to being a hands-on leader who is not desk-bound but actively involved in the butler operation.
