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- Tasks: Lead guest-facing operations and ensure an exceptional guest journey.
- Company: Luxury country house hotel in the beautiful South West of England.
- Benefits: Full-time contract with competitive pay and a dynamic work environment.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Experience in quality hotels and strong leadership skills required.
- Other info: Perfect for ambitious individuals looking to grow in hospitality.
The predicted salary is between 36000 - 60000 £ per year.
We’re working with a luxury country house hotel in the South West of England to appoint a Front of House Manager to lead all guest-facing operations. This is a hands-on leadership role, ideal for someone who is passionate about service, team development, and delivering an exceptional guest journey from arrival to departure.
You’ll oversee reception, duty management and night operations, acting as a visible presence within the hotel and working closely with senior management to maintain high standards, consistency and efficiency across the front office.
What the role involves:
- Leading, supporting and developing the reception, duty and night teams
- Owning the full guest journey, ensuring warm, professional and seamless service
- Managing daily front office operations, procedures and service standards
- Working closely with senior management to drive service excellence and operational efficiency
- Supporting scheduling, training, performance reviews and ongoing team development
- Acting as a duty manager across the hotel when required
About you:
- Currently a Head of Department or a strong Assistant Front of House Manager ready to step up
- Background in quality hotels, ideally luxury or boutique
- A confident, calm and approachable people leader
- Highly organised with excellent communication and time-management skills
- Comfortable working across reception, duty management and night operations
- Tech-savvy, with experience using hotel PMS systems (Opera or similar advantageous)
Package:
Full-time contract, 5 days out of 7, including evenings and weekends. This is a fantastic opportunity for an ambitious Front of House professional to take on a key leadership role within a highly regarded, guest-focused property in the South West.
Front of House Manager in Hounslow employer: Smyth & Co
Contact Detail:
Smyth & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the hotel and introduce yourself. A warm smile and a confident handshake can make a lasting impression on the hiring team.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team.
We think you need these skills to ace Front of House Manager in Hounslow
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your passion for exceptional service shine through. Share specific examples of how you've gone above and beyond to create memorable guest experiences in your previous roles.
Highlight Leadership Skills: As a Front of House Manager, you'll be leading teams, so make sure to emphasise your leadership experience. Talk about how you've supported and developed your team members, and any successful initiatives you've implemented.
Be Organised and Clear: Your application should reflect the excellent organisational skills we value. Keep your writing clear and concise, and ensure that your CV is well-structured. This will show us that you can manage front office operations effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Smyth & Co
✨Know Your Guest Journey
Make sure you understand the entire guest journey from arrival to departure. Be ready to discuss how you would enhance each touchpoint, ensuring a seamless experience. This shows your passion for service and attention to detail.
✨Showcase Your Leadership Style
Prepare examples of how you've led and developed teams in previous roles. Highlight your approach to supporting staff and driving performance, as this is crucial for a Front of House Manager. Use specific scenarios to illustrate your leadership skills.
✨Familiarise Yourself with Hotel Operations
Brush up on your knowledge of front office operations, including reception and duty management. Be prepared to discuss how you would manage daily procedures and maintain high service standards, as this will demonstrate your operational expertise.
✨Be Tech-Savvy
Since the role requires familiarity with hotel PMS systems, make sure you can talk about your experience with these tools. If you've used Opera or similar systems, be ready to share how you've leveraged technology to improve efficiency and guest satisfaction.