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- Tasks: Lead and develop front of house teams for a luxury hotel experience.
- Company: Luxury country house hotel in the beautiful South West of England.
- Benefits: Competitive salary, service charge, and a dynamic work environment.
- Why this job: Join a prestigious hotel and make a lasting impact on guest experiences.
- Qualifications: Experience in quality hotels and strong leadership skills required.
- Other info: Opportunity for career growth in a supportive and vibrant team.
The predicted salary is between 32000 - 48000 £ per year.
We’re working with a luxury country house hotel in the South West of England to appoint a Front of House Manager to lead their guest-facing operations. This is a hands-on leadership role overseeing reception, duty management and nights, ensuring a seamless experience from pre-arrival through to departure.
The Role:
- Lead, support and develop the reception, duty and night teams
- Oversee the full guest journey, ensuring warm, professional and efficient service
- Manage day-to-day front office operations, standards and procedures
- Work closely with the senior management team to drive service, efficiency and consistency
- Support with scheduling, training, reviews and ongoing team development
- Act as a visible duty manager presence across the hotel when required
About You:
- Currently a Head of Department or strong Assistant Front of House Manager ready to step up
- Experience within quality hotels, ideally luxury or boutique
- A natural people leader – calm, confident and approachable
- Highly organised, with strong time-management and communication skills
- Comfortable working across reception, duty management and night operations
- Tech-savvy with experience of hotel PMS (Opera or similar an advantage)
This is an excellent opportunity for an ambitious Front of House leader to take on a key role within a highly regarded, guest-focused property.
Front of House Manager employer: Smyth & Co
Contact Detail:
Smyth & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've created memorable experiences for guests.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to hotels you admire and express your interest in working with them. You never know when a position might open up!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a leg up over other candidates. Let’s get you that Front of House Manager role!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about leading a team and creating memorable experiences for guests.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Manager role. Highlight your relevant experience in luxury or boutique hotels and showcase how your skills align with what we’re looking for. A personalised touch goes a long way!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate clarity just as much as creativity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for at StudySmarter.
How to prepare for a job interview at Smyth & Co
✨Know the Hotel Inside Out
Before your interview, make sure to research the luxury country house hotel thoroughly. Familiarise yourself with its history, values, and unique selling points. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading teams. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your calm and approachable nature, as these traits are essential for this role.
✨Demonstrate Your Guest-Centric Approach
Think of specific instances where you've gone above and beyond for guests. Share stories that illustrate your commitment to providing warm, professional service. This will resonate well with the hotel's focus on guest experience.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling difficult guests or managing a busy shift. Practice your responses to these scenarios, showcasing your problem-solving skills and ability to maintain high standards under pressure.
