Quality Manager

The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of the role is to cover Heathrow train and coach employees improving knowledge and skills in quality improvement.

Key Responsibilities:

• Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs.
• Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier.
• Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained.
• Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues.
• Facilitate customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer).
• Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality.
• Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement.
• Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production.
• Review amendments to standards and ensure compliance with accreditation bodies.
• Support introduction of new equipment on site and validation processes to meet safety and customer expectations.
• Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site.
• Produce data and present reports for site, customers and corporate as required.
• Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these.
• Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies.
• Deliver GMP, Quality and FSC training to all employees as required.

Knowledge, Skills, Experience:

• Minimum 5 years’ experience in a Quality role at a senior or management level.
• Working and audit knowledge relevant accredited standards.
• Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines.
• Demonstrable experience of leading change and implementing continuous improvement processes.
• Supervisory experience.
• Demonstrable experience of validating new equipment and processes.
• Knowledge of Good Manufacturing Practices (GMP).
• Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique.
• Root cause analysis and problem-solving techniques.
• Customer relations skills.
• Skilled in information handling, analysis, and presentation.
• Competent in using Microsoft Office packages.