At a Glance
- Tasks: Manage customer enquiries and maintain strong relationships to enhance loyalty.
- Company: Join Smurfit Westrock, a leader in sustainable packaging solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting career development opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the packaging industry.
- Qualifications: 2-3 years in customer service, strong communication, and teamwork skills required.
The predicted salary is between 40500 - 49500 £ per year.
- Job Responsibilities
- Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload.
- Establish and maintain customer specification files.
- Understand and follow Standard Operating Procedures for customer communication.
- Contribute to achieving individual account and departmental objectives.
- Verify the application of correct customer prices to orders and dealing with price issues and price requests.
- Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.
- Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business.
- Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date.
- Assist in the provision of accurate monthly performance reports as required by customers.
- Assist in the monthly KPI reporting.
- All Data requests should be dealt with in a timely manner.
- Assisting stock checks and /or queries.
- Ensuring that there is a level of general system housekeeping, e. g. closing down jobs.
- Keeping on top of obsolete items / destructions.
- Checking Proofing, Artwork or pdf requests.
- Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
- Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
- Support colleagues in training and continuous improvement activities.
- Stock allocation maintaining a last in first out process.
- Job Requirements
- Experience of a manufacturing environment.
- Customer Service / account handling of c.2-3 years minimum.
- Experience of networking across a multi-site organisation.
- Confident communication / presentation skills.
- Team working experience.
- Negotiation skills.
- Good knowledge of a packaging business / manufacturing process desirable.
- IT literate to intermediate level on Excel, Word, Outlook.
- UK driving licence.
Smurfit Westrock (NYSE: SW) is the go-to leader and partner of choice in sustainable packaging.
We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges.
Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Customer Service Account Executive employer: Smurfit Westrock
At Smurfit Westrock, we pride ourselves on fostering a dynamic and inclusive work environment in Aldershot, where our Production Operators can thrive. With competitive salaries, generous benefits, and a strong commitment to employee development, we empower our team members to grow while making a meaningful impact in sustainable packaging. Join us for a rewarding career that values safety, integrity, and respect, all while enjoying flexible working options and a supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Account Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smurfit Westrock. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smurfit Westrock before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Account Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smurfit Westrock:Your cover letter is your chance to shine! Tell us why you want to work at Smurfit Westrock specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smurfit Westrock!
How to prepare for a job interview at Smurfit Westrock
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
