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- Tasks: Deliver top-notch customer service and manage communication across departments.
- Company: Join Smurfit Westrock, a leader in sustainable paper and packaging.
- Benefits: Enjoy competitive salary, flexible working, and ongoing training opportunities.
- Why this job: Make a real impact while contributing to a sustainable future.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive environment with guaranteed interviews for candidates meeting essential criteria.
The predicted salary is between 28800 - 48000 £ per year.
Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we are committed to sustainability, employee well-being, and personal development.
About Us: We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role: Responsible for delivering excellent customer service and maintaining strong communication links with all departments to ensure customer requests and sales orders are being handled in line to meet the customers' expectations.
Main Duties & Responsibilities:
- Managing 50% of existing and new business.
- Completion of all work for first time orders.
- Keeping customers informed of any changes to their orders, including change to delivery schedule.
- Maintenance of Navision to include new tooling creation and inks.
- Order processing.
- Raising of artwork with supplier.
- Ordering ink swatches with supplier.
- Date changes and order amends specified by Customer.
- Aged stock.
- Relevant Customer, external/internal accounts queries.
- Ensuring all relevant procedures under ISO are adhered to.
- Processing, monitoring and follow up of customer quality complaints.
- Any other reasonable request that supports the business.
Your job title does not limit your duties and the Company may require you from time to time to undertake any other duties within your capability.
What We Offer:
- Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme.
- Ongoing training and development opportunities.
- 24/7 confidential support for you and your family.
- Flexible working options and family-friendly policies.
- Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer).
Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
Customer Experience Coordinator employer: Smurfit Westrock
Contact Detail:
Smurfit Westrock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Smurfit Westrock on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Experience Coordinator role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and mission. Smurfit Westrock is all about sustainability and employee well-being, so be ready to discuss how you can contribute to these goals in your role.
✨Tip Number 3
Showcase your customer service skills! Think of specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering exceptional service, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Smurfit Westrock.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant experience in customer service and communication, as these are key to meeting our customers' expectations.
Showcase Your Skills: Don’t forget to mention any specific skills that relate to order processing and managing customer queries. We love seeing how you can contribute to maintaining strong communication links across departments!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Smurfit Westrock
✨Know the Company Inside Out
Before your interview, take some time to research Smurfit Westrock. Understand their commitment to sustainability and employee well-being. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, you'll need to demonstrate your ability to handle customer queries and complaints. Prepare specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain situations, like managing order changes or dealing with quality complaints. Think through potential scenarios beforehand and outline your thought process to show your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows that you're engaged and serious about the position. You might ask about their training programmes or how they support employee development.
