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- Tasks: Deliver exceptional customer service and manage communication across departments.
- Company: Join Smurfit Westrock, a leader in sustainable paper and packaging.
- Benefits: Enjoy competitive salary, flexible working, and ongoing training opportunities.
- Why this job: Make a real impact while contributing to a sustainable future.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive environment with guaranteed interviews for candidates meeting essential criteria.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role
Responsible for delivering excellent customer service and maintaining strong communication links with all departments to ensure customer requests and sales orders are being handled in line to meet the customers’ expectations.
Main Duties & Responsibilities:
- Managing 50% of existing and new business.
- Completion of all work for first time orders.
- Keeping customers informed of any changes to their orders, including change to delivery schedule.
- Maintenance of Navision to include new tooling creation and inks.
- Order processing.
- Raising of artwork with supplier.
- Ordering ink swatches with supplier.
- Date changes and order amends specified by Customer.
- Aged stock.
- Relevant Customer, external/internal accounts queries.
- Ensuring all relevant procedures under ISO are adhered to.
- Processing, monitoring and follow up of customer quality complaints.
- Any other reasonable request that supports the business.
Your job title does not limit your duties and the Company may require you from time to time to undertake any other duties within your capability.
What We Offer:
- Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme.
- Ongoing training and development opportunities.
- 24/7 confidential support for you and your family.
- Flexible working options and family-friendly policies.
- Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer).
Ready to make an impact? Apply today and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job.
Customer Experience Coordinator - Gosport, Hampshire, PO12 4DR in Saint Helens employer: Smurfit Westrock UKI
Contact Detail:
Smurfit Westrock UKI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator - Gosport, Hampshire, PO12 4DR in Saint Helens
✨Tip Number 1
Network like a pro! Reach out to current employees at Smurfit Westrock on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their values. Smurfit Westrock is all about sustainability and employee well-being, so think of examples from your past that showcase how you align with these principles.
✨Tip Number 3
Showcase your customer service skills! Be ready to discuss specific situations where you’ve gone above and beyond for customers. This role is all about delivering exceptional service, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Smurfit Westrock.
We think you need these skills to ace Customer Experience Coordinator - Gosport, Hampshire, PO12 4DR in Saint Helens
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant experience in customer service and communication, as these are key to impressing us at Smurfit Westrock.
Show Your Passion: Let your enthusiasm for sustainability and personal development shine through in your application. We love candidates who share our values and are eager to contribute to a positive workplace culture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application efficiently.
How to prepare for a job interview at Smurfit Westrock UKI
✨Know the Company Inside Out
Before your interview, take some time to research Smurfit Westrock. Understand their commitment to sustainability and employee well-being. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, you'll need to demonstrate your ability to handle customer queries and complaints. Prepare specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess how you would handle various customer service situations. Think about potential challenges you might encounter in the role and how you would address them, especially regarding order processing and communication.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
