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For Companies At a Glance
- Tasks: Support the sales team by managing internal processes and ensuring excellent customer service.
- Company: Join Smurfit Westrock, a global leader in sustainable paper and packaging.
- Benefits: Enjoy competitive salary, flexible working, and ongoing training opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer care are essential.
- Other info: Be part of a diverse team committed to sustainability and employee well-being.
The predicted salary is between 10 - 13 £ per hour.
Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role
An opportunity has arisen for a part-time Internal Sales Co-ordinator to join the Leeds Team. This role will provide support to the sales team by managing internal sales processes, ensuring efficient workflow, and maintaining accurate records. This role is focused on delivering the best possible customer service optimizing the sales team’s performance by facilitating communication between departments, handling orders, assisting with client queries, and maintaining sales documentation.
Key responsibilities:
- Handle incoming customer inquiries via phone, email, or in-person, providing necessary information/support.
- Process and follow up on orders, ensuring timely delivery of products and services.
- Coordinate order fulfilment process from initial customer request through to shipping/delivery.
- Track and monitor orders, ensuring accuracy and prompt delivery.
- Liaise with internal departments to ensure smooth coordination between sales and operations.
- Maintain regular communication with customers regarding the status of their orders, delivery schedules.
- Build and maintain strong relationships with existing clients to promote repeat business.
- Assist in resolving customer complaints and issues, ensuring high customer satisfaction.
- Provide feedback from customers to the sales team to improve products and services.
- Prepare and maintain reports on sales, analyse sales trends, and provide insights to the management team.
- Assist in sales forecasting and target setting.
- Manage stocks against agreed levels to ensure balance between OTIF levels, Production Capacity and Aged stock.
Key Skills
- Excellent communication skills both oral and written communication skills with a high level of numeracy.
- A passion for customer care, developing good, productive working relationships.
- Being able to work as part of a team as well as on their own initiative.
- Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle.
- High levels of accuracy with data entry.
- Good understanding of computer systems including Microsoft Excel and other Office products.
- An ability to make decisions in line with current business processes.
- An ability to act with integrity and take ownership of customer service issues through to resolution.
- Able to remain calm under pressure and be confident in challenging situations.
What We Offer
- Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme.
- Ongoing training and development opportunities.
- 24/7 confidential support for you and your family.
- Flexible working options and family-friendly policies.
- Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer).
Ready to make an impact? Apply today and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job.
Internal Sales Co-ordinator (part-time) - Leeds, West Yorkshire, LS28 8HL in Pudsey employer: Smurfit Westrock UKI
Contact Detail:
Smurfit Westrock UKI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Co-ordinator (part-time) - Leeds, West Yorkshire, LS28 8HL in Pudsey
✨Tip Number 1
Get to know the company! Research Smurfit Westrock and understand their values, especially around sustainability and employee well-being. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer inquiries and liaising with different departments, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare some questions for your interview! Asking insightful questions about the sales processes or team dynamics shows that you're engaged and ready to contribute. Plus, it helps you figure out if this is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Internal Sales Co-ordinator (part-time) - Leeds, West Yorkshire, LS28 8HL in Pudsey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Internal Sales Co-ordinator role. Highlight your relevant experience and skills that match the job description, especially your communication skills and customer care passion.
Showcase Your Organisational Skills: Since this role involves managing internal sales processes, it’s crucial to demonstrate your organisational abilities. Share examples of how you've successfully handled multiple tasks or projects in the past.
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Show us that you can build strong relationships with clients and work well within a team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Smurfit Westrock UKI
✨Know the Company Inside Out
Before your interview, take some time to research Smurfit Westrock. Understand their commitment to sustainability and employee well-being. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As an Internal Sales Co-ordinator, excellent communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Be ready to demonstrate your ability to communicate clearly and confidently during the interview.
✨Be Organised and Detail-Oriented
This role requires good organisational skills and a high level of accuracy. Bring along any relevant documents that showcase your organisational abilities, like reports or spreadsheets you've created. Mention specific processes you've implemented to improve workflow in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations, such as managing customer complaints or coordinating between departments. Think of examples from your past experiences where you successfully navigated similar challenges and be ready to share them.