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- Tasks: Deliver exceptional customer service and manage communication across departments.
- Company: Join Smurfit Westrock, a leader in sustainable paper and packaging.
- Benefits: Enjoy competitive salary, flexible working, and ongoing training opportunities.
- Why this job: Make a real impact while contributing to a sustainable future.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive environment with guaranteed interviews for candidates meeting essential criteria.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role
Responsible for delivering excellent customer service and maintaining strong communication links with all departments to ensure customer requests and sales orders are being handled in line to meet the customers’ expectations.
Main Duties & Responsibilities:
- Managing 50% of existing and new business.
- Completion of all work for first time orders.
- Keeping customers informed of any changes to their orders, including change to delivery schedule.
- Maintenance of Navision to include new tooling creation and inks.
- Order processing.
- Raising of artwork with supplier.
- Ordering ink swatches with supplier.
- Date changes and order amends specified by Customer.
- Aged stock.
- Relevant Customer, external/internal accounts queries.
- Ensuring all relevant procedures under ISO are adhered to.
- Processing, monitoring and follow up of customer quality complaints.
- Any other reasonable request that supports the business.
Your job title does not limit your duties and the Company may require you from time to time to undertake any other duties within your capability.
What We Offer:
- Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme.
- Ongoing training and development opportunities.
- 24/7 confidential support for you and your family.
- Flexible working options and family-friendly policies.
- Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer).
Ready to make an impact? Apply today and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job.
Customer Experience Coordinator - Gosport, Hampshire, PO12 4DR in Isle of Wight employer: Smurfit Westrock UKI
Contact Detail:
Smurfit Westrock UKI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator - Gosport, Hampshire, PO12 4DR in Isle of Wight
✨Tip Number 1
Network like a pro! Reach out to current employees at Smurfit Westrock on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their sustainability efforts and customer service values. Show them you’re not just another candidate, but someone who truly aligns with their mission.
✨Tip Number 3
Practice your communication skills! As a Customer Experience Coordinator, you'll need to convey information clearly. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Smurfit Westrock.
We think you need these skills to ace Customer Experience Coordinator - Gosport, Hampshire, PO12 4DR in Isle of Wight
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant experience in customer service and communication, as these are key to the position.
Showcase Your Skills: Don’t forget to mention any specific skills that align with the job description, like order processing or handling customer queries. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Smurfit Westrock UKI
✨Know the Company Inside Out
Before your interview, take some time to research Smurfit Westrock. Understand their commitment to sustainability and employee well-being. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Coordinator, you'll need to demonstrate your ability to handle customer queries and complaints. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to order processing or customer communication. Think through potential scenarios beforehand and outline your thought process on how you'd tackle them.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the team dynamics or how they measure success in customer service. This shows you're engaged and thinking about how you can contribute.
