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- Tasks: Manage customer orders, relationships, and ensure timely deliveries.
- Company: Join Smurfit Westrock, a global leader in sustainable paper and packaging.
- Benefits: Enjoy competitive salary, annual leave, pension, and ongoing training.
- Why this job: Be part of a supportive team focused on sustainability and personal growth.
- Qualifications: Strong communication skills and experience in relationship management required.
- Other info: Guaranteed interview for candidates meeting essential criteria; we value diversity!
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Executive – Markham Vale, Derbyshire, S44 5HS Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role The team are recruiting for a Customer Service Executive to join the Markham Vale site. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business. The purpose of the role is to contribute to the site’s sales development through effective delivery of best in class customer service to existing and potential accounts. Primary responsibilities will include: To manage customer expectations around order placement and delivery against agreed SLAs. Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock. Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business. Customer Account Management – developing good customer relationships, looking after customers to ensure business levels are maintained. Compliance with company’s Health and Safety requirements. Each individual has a legal obligation to take reasonable care for their own health and safety and for the safety of other people who may be affected by their acts or omissions. Day-to-day responsibilities will include: Placing Sales Orders on system, communicating timelines religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
Customer Service Executive - Markham Vale, Derbyshire, S44 5HS employer: Smurfit Westrock UKI
Contact Detail:
Smurfit Westrock UKI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Markham Vale, Derbyshire, S44 5HS
✨Tip Number 1
Familiarise yourself with Smurfit Westrock's commitment to sustainability and employee well-being. During your interactions, whether in interviews or networking, highlight how your values align with theirs, showcasing your enthusiasm for contributing to a sustainable future.
✨Tip Number 2
Prepare to discuss your experience in managing customer relationships effectively. Think of specific examples where you successfully handled complaints or improved processes, as this will demonstrate your proactive attitude and ability to challenge the status quo.
✨Tip Number 3
Brush up on your knowledge of Microsoft Excel and other computer systems relevant to the role. Being able to confidently discuss your technical skills will show that you're ready to manage stock levels and order placements efficiently.
✨Tip Number 4
Practice your communication skills, especially in handling difficult situations. Prepare scenarios where you remained calm under pressure, as this is crucial for the Customer Service Executive role and will help you stand out during the interview process.
We think you need these skills to ace Customer Service Executive - Markham Vale, Derbyshire, S44 5HS
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and relationship management. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage customer expectations and resolve issues.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully managed customer relationships and improved processes in previous roles. Make sure to convey your proactive attitude and ability to work under pressure.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Smurfit Westrock UKI
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Use examples from past experiences where you successfully managed customer relationships or resolved issues.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've handled complaints or difficult situations in the past. Prepare specific examples that highlight your proactive approach and ability to remain calm under pressure. This will show your potential employer that you can effectively manage challenges.
✨Understand the Company’s Values
Familiarise yourself with Smurfit Westrock's commitment to sustainability and employee well-being. During the interview, express how your personal values align with theirs and how you can contribute to their mission of delivering exceptional service while maintaining a focus on health and safety.
✨Prepare for Process Improvement Questions
Be ready to discuss how you've challenged existing processes in previous roles. Think of examples where you identified opportunities for improvement and implemented solutions. This will demonstrate your initiative and willingness to enhance efficiency within the team.