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- Tasks: Provide top-notch customer service via calls and emails while managing orders and complaints.
- Company: Join Smurfit Westrock, a global leader in sustainable paper and packaging.
- Benefits: Enjoy competitive salary, flexible working options, and ongoing training opportunities.
- Why this job: Be part of a supportive team focused on personal growth and sustainability.
- Qualifications: Strong communication skills, passion for customer care, and good organizational abilities required.
- Other info: Guaranteed interview for candidates meeting essential criteria; we value diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor – Fishergate, Norfolk, NR3 1SJ
Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role
Smurfit Westrock Sheetfeeding are one of the UK’s largest producers of corrugated packaging for the Trade. We have a vision of becoming an indispensable partner to our customers delivered through operational excellence and a highly engaged workforce. We are currently looking for a full time Customer Service Advisor to join our internal sales team at our Norwich Site to provide additional support during a period of change in the department.
The successful candidate will need to be driven and able to adapt to daily logistical and manufacturing challenges and show they can appropriately prioritise their workload and problem solve whilst staying calm under pressure. The goal is to provide a balanced comprehensive front-line service in a responsive and professional manner. They need to provide the best possible customer service and represent the Company positively. Key responsibilities will include:
- Dealing with customer queries via calls or email as the first point of contact, ensuring the best possible customer service is provided at all times.
- Processing customer orders in a timely manner in line with key performance indicators
- Processing customer complaints in line with business processes and ensuring customers are kept up to date.
- Dealing with logistical problems and working with our haulage partner to ensure the best result for our customers.
- Proactively dealing with potential logistical and manufacturing issues using current systems to achieve this.
- Developing strong professional relationships with customers and colleagues alike and.
- Identifying opportunities to enhance the customer experience by making service improvement recommendations.
To be successful in this role, candidates will need to demonstrate:
- Excellent communication Skills both oral and written communication skills with a high level of numeracy
- A passion for customer care
- Being able to work as part of a team as well as on their own initiative.
- Good organisational skills and an ability to work under pressure.
- High levels of accuracy with data entry
- Good general ICT skills
- An ability to make decisions in line with current business processes.
- An ability to act with integrity and take ownership of customer service issues through to resolution.
What We Offer
- Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
- Ongoing training and development opportunities
- 24/7 confidential support for you and your family
- Flexible working options and family-friendly policies
- Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)
Ready to make an impact? Apply today and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job.
Customer Service Advisor - Fishergate, Norfolk, NR3 1SJ employer: Smurfit Westrock UKI
Contact Detail:
Smurfit Westrock UKI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Fishergate, Norfolk, NR3 1SJ
✨Tip Number 1
Familiarize yourself with Smurfit Westrock's commitment to sustainability and employee well-being. Understanding these values will help you align your answers during the interview and show that you're a good cultural fit.
✨Tip Number 2
Prepare examples of how you've successfully handled customer queries or complaints in the past. Being able to demonstrate your problem-solving skills and ability to stay calm under pressure will be crucial for this role.
✨Tip Number 3
Research common logistical challenges in customer service roles, especially in the packaging industry. Showing that you understand these issues and can proactively address them will set you apart from other candidates.
✨Tip Number 4
Highlight your teamwork and communication skills during the interview. Since the role requires collaboration with colleagues and customers, demonstrating your ability to build strong professional relationships will be key.
We think you need these skills to ace Customer Service Advisor - Fishergate, Norfolk, NR3 1SJ
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the key responsibilities and required skills, such as excellent communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer service experience, organizational skills, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of Smurfit Westrock's commitment to sustainability and employee well-being. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Smurfit Westrock UKI
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's commitment to exceptional service.
✨Demonstrate Strong Communication Skills
Since the role requires excellent oral and written communication skills, practice articulating your thoughts clearly. Be prepared to discuss how you handle customer queries and complaints effectively, showcasing your ability to communicate professionally.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you've successfully resolved logistical or customer service issues. Emphasize your ability to stay calm under pressure and make decisions that align with business processes, as this is crucial for the role.
✨Emphasize Teamwork and Initiative
The company values both teamwork and individual initiative. Be ready to share examples of how you've collaborated with colleagues to enhance customer experiences, as well as instances where you've taken the lead on projects or tasks independently.
