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- Tasks: Drive new business and nurture existing customer relationships in a dynamic packaging environment.
- Company: Join Smurfit Westrock, a global leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, bonus schemes, flexible working, and private healthcare options.
- Why this job: Make an impact in a role that values your skills and fosters growth.
- Qualifications: Sales experience in packaging or B2B environments; strong communication and account management skills.
- Other info: Inclusive workplace with guaranteed interviews for candidates meeting essential criteria.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Team at Smurfit Westrock Packaging Solutions Belfast! We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. Customer Solutions Manager Role Reporting to the Plant Manager, as a CSM you will be focused on new business generation. You will also be managing the needs of existing customers with support from the wider team. An ability to switch focus and manage your time will support your success in meeting agreed sales targets/ KPIs. You will thrive in building relationships with key decision makers and stakeholders across a range of customer accounts, continually reviewing needs and acting on opportunities to present value added solutions. Key Responsibilities Help to grow the Belfast Plants market share through generating new business opportunities whilst developing existing customer accounts Be the main external point of contact for your customers, with emphasis on building relationships throughout the organisation Maintain strong sales administration including the use of CRM (Dynamics) to follow up all leads, inquiries/quotes Adopt a value selling consultative approach with customers in tailoring appropriate solutions to meet needs while developing/maintaining a strong knowledge of all packaging solutions and full product range Work in collaboration with your key internal colleagues across Sales, Design and Operations. Win new business and to grow our market share through use of the Value Selling Process Understand the customer and market specific challenges and pains in relation to consumable packaging and contribute in building tailored added value solutions. Achieving sales volume, revenue and budget targets as defined by the Plant Manager. Essential Criteria Be educated to third level or equivalent experience. Be customer focused and have sales experience working in the packaging industry and/or a B2B sales environment with proven ability to win new business through direct customer contact. Possess solid account management skills with a strong drive to deliver customer satisfaction and sustainable profit and volume growth. Be able to demonstrate working as a valued partner with your customer and be able to demonstrate a recent track record of success in meeting sales targets. Have excellent spoken and written communication skills Be proficient in Microsoft Office programs including Word, Excel, PowerPoint and CRM systems Have a full driving licence. Desirable Criteria Prior packaging sales experience is welcomed, but we will consider candidates who can demonstrate a strong track record of sales achievement within closely related sectors. Ideally have experience dealing directly with Purchasing, Quality, Engineering or Supply Chain departments in the manufacturing industry. What We Offer Competitive basic starting salary and operate a range of rewarding bonus/incentive schemes Enhanced annual leave including the option to buy and sell holidays Company car or cash allowance Private Healthcare plus option to include dependents at discounted rate Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) If you have any questions or need more information please contact: Emele Logan, HR Manager Smurfit Westrock Belfast. Email: Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job. Skills: Sales Customer Service Communication Skills Commercial Awareness Teamwork Attention to Detail Strategic Thinking
Customer Solutions Manager (External Sales) employer: Smurfit Westrock UK Ltd
Contact Detail:
Smurfit Westrock UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Manager (External Sales)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the packaging industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for those interviews! Research Smurfit Westrock and understand their values and products. Think about how your experience aligns with their needs, especially in customer solutions and sales. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight your past successes in sales and account management. Use specific examples that demonstrate your ability to meet targets and build strong customer relationships. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Smurfit Westrock. So, get your application in and let’s make it happen!
We think you need these skills to ace Customer Solutions Manager (External Sales)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Manager role. Highlight your sales experience in the packaging industry and any relevant achievements that showcase your ability to win new business.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your written communication skills by keeping your documents well-structured and free of errors.
Highlight Relationship Building: Emphasise your ability to build strong relationships with customers and stakeholders. Share examples of how you've successfully managed accounts and contributed to customer satisfaction in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Smurfit Westrock UK Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Smurfit Westrock's products and services. Familiarise yourself with their packaging solutions and how they stand out in the market. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully generated new business or managed customer accounts. Highlight your achievements in meeting sales targets and how you built relationships with key decision-makers. This will demonstrate your capability as a Customer Solutions Manager.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company culture, team dynamics, and expectations for the role. This shows that you’re engaged and serious about finding a good fit for both you and the company. Plus, it gives you valuable insights into what working there would be like.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Smurfit Westrock values diversity and inclusivity, so being authentic can help you connect with the interviewers. Share your passion for customer service and sales, and how you can contribute to their mission.