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For Companies At a Glance
- Tasks: Support customers by maintaining and repairing high-speed packaging machines.
- Company: Join a global leader in sustainable packaging solutions.
- Benefits: Competitive salary, travel opportunities, and a focus on safety.
- Why this job: Make a real impact by ensuring efficient operations for our customers.
- Qualifications: Experience with electro-mechanical machinery and a customer-oriented mindset.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Job Purpose
This role is primarily about supporting our customers in the United Kingdom and occasionally overseas and ensuring that their Smurfit Westrock high speed packaging machines are maintained in excellent condition and run at >98% efficiency. The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of Smurfit Westrock packaging equipment in use at our customer's sites. They ensure that we always work safely and are actively involved in the continuous improvement of our work practices as well as implementing projects.
Role Responsibilities
- Ensuring the safe operation and maintenance of Smurfit Westrock machines
- Installation, commissioning, and customer acceptance of new machines
- Proactively monitoring machine performance and intervening to ensure maximum efficiency
- Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)
- Assessing machine mechanical wear and conducting the planned replacement of worn components
- Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed.
- Actively involved with the team to improve our own work practices
- Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required
- Ensuring that the correct tools, spare parts and consumables are available
- Input to the continuous improvement of Smurfit Westrock's machine design
Knowledge, Skills, Experience
- Ideally 3 to 5 years' experience of installing, maintaining, and repairing electro-mechanical machinery
- Knowledge and practical experience of PLCs and Mechatronic systems
- Independent, customer-oriented way of working
- Performance-oriented thinking and acting
- Willingness to challenge "we have always done it like this" thinking
- Willingness to travel
- Language: English (Another European language is a plus)
- Project management experience is a plus
- LEAN and Six Sigma experience is a plus
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Service Engineer in England employer: Smurfit Westrock plc
Contact Detail:
Smurfit Westrock plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Smurfit Westrock and understanding their values and mission. We want to see that you’re genuinely interested in our work and how you can contribute to our goals.
✨Tip Number 3
Showcase your skills during practical assessments or technical interviews. We love seeing candidates who can demonstrate their problem-solving abilities and hands-on experience with machinery. Bring your A-game!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Service Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Engineer role. Highlight your experience with electro-mechanical machinery and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable packaging solutions and how your background aligns with our values. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled challenges in machine maintenance or installation. We’re looking for candidates who can think on their feet and improve processes, so let us know how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Smurfit Westrock plc
✨Know Your Machines
Familiarise yourself with Smurfit Westrock's packaging machines and their functionalities. Understand the common issues they face and how to troubleshoot them. This will show your technical knowledge and readiness to tackle challenges head-on.
✨Showcase Your Customer Focus
As a Service Engineer, you'll be working closely with customers. Prepare examples of how you've successfully supported clients in the past. Highlight your ability to communicate effectively and ensure customer satisfaction, as this is key to the role.
✨Emphasise Continuous Improvement
Be ready to discuss how you've contributed to improving processes or practices in previous roles. Smurfit Westrock values innovation, so share any experiences where you challenged the status quo and implemented better solutions.
✨Prepare for Technical Questions
Expect questions about electro-mechanical systems, PLCs, and troubleshooting techniques. Brush up on your technical knowledge and be prepared to explain your thought process when diagnosing and resolving issues. This will demonstrate your expertise and problem-solving skills.
