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- Tasks: Support the Customer Account Management team by processing orders and managing customer requests.
- Company: Join Smurfit Westrock, a global leader in sustainable packaging solutions.
- Benefits: Enjoy comprehensive training, an attractive salary, and a culture of integrity and respect.
- Why this job: Be part of a dynamic team focused on sustainability and customer satisfaction.
- Qualifications: No specific experience required; just bring your communication skills and a desire to learn.
- Other info: This is a 12-month fixed-term contract based in Bristol.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Administrator – 12 Months FTC
Join to apply for the Customer Service Administrator – 12 Months FTC role at WestRock Company
General Information
- Job ID: ATR49591
- Posting Job Title: Customer Service Administrator – 12 Months FTC
- Locations: Bristol
- Employment Type: Full Time
- Date Posted: 20-Mar-2025
- Relocation Support: No
Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Duration: 12 months FTCThe opportunity:
To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day-to-day requests of Customer accounts allocated to him/her and managing the commercial agreements between WRK and these Customers on a day-to-day basis. The role is normally applicable to UK & Irish Customers.
How You Will Impact WestRock
- PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and WRK, entering them into the WRK manufacturing process system and monitoring them throughout the supply life-cycle.
- INTERNAL PROJECT MANAGEMENT of Customer/Key Accounter requests related to cartons, such as – new artwork, carton design or pricing.
- MANAGING CUSTOMER REQUESTS working closely with the Planning and Manufacturing operational staff, to maximize the commercial efficiency with which WRK can satisfy these requests.
- SUPPORTING the general relationship between the Customer and WRK – working with the Key Account Managers to ensure a common high level of professionalism and perceived commitment to the customer.
- ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship. This includes carrying out periodic visits to Customer sites.
- Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilization.
- OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enabling a seamless service to customer coverage for absences of team members.
What You Need To Succeed
- With professional stature and customer credibility especially on the telephone
- Logical and analytical with experience of supply chain management in consumer goods production industries
- Ability and desire to listen to customers and identify customer’s needs.
- Commercially aware
- Ability to work as part of a team comprising the other customer service personnel and key account managers, pre-press and manufacturing planning departments.
- Proficient in Microsoft Office packages.
- Effective communicator to all levels of the business.
What We Offer
- Corporate culture based on integrity, respect, accountability and excellence
- An attractive salary reflecting skills, competencies and potential
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Packaging and Containers Manufacturing
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Customer Service Administrator - 12 Months FTC employer: Smurfit Westrock plc
Contact Detail:
Smurfit Westrock plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - 12 Months FTC
✨Tip Number 1
Familiarise yourself with the packaging and supply chain industry, especially in relation to customer service roles. Understanding the specific challenges and trends in this sector will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role requires a high level of professionalism and customer interaction, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Network with professionals in the packaging and customer service fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Demonstrate your analytical skills by preparing examples of how you've successfully managed customer requests or improved processes in previous roles. This will show your potential employer that you can handle the operational aspects of the job effectively.
We think you need these skills to ace Customer Service Administrator - 12 Months FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Skills: Emphasise your skills in customer service, communication, and supply chain management. Provide specific examples from your past experiences that demonstrate your ability to manage customer requests and work effectively within a team.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with WestRock's commitment to integrity, respect, and excellence, and explain why you are a good fit for their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Smurfit Westrock plc
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Service Administrator. Be prepared to discuss how your skills align with processing orders, managing customer requests, and supporting account management.
✨Showcase Your Communication Skills
As this role requires effective communication with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially over the phone.
✨Demonstrate Commercial Awareness
Familiarise yourself with the packaging industry and Smurfit Westrock's position within it. Being able to discuss current trends or challenges in the sector will show your interest and understanding of the business.
✨Prepare for Teamwork Questions
Since the role involves working closely with various departments, be ready to share experiences where you collaborated effectively with others. Highlight your ability to work as part of a team and how you contribute to a positive team dynamic.
