Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, process orders, and ensure timely delivery.
- Company: Join Smurfit Westrock, a leader in sustainable packaging solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team focused on innovation and sustainability.
- Qualifications: No degree required; 1 year of customer service experience preferred.
- Other info: Flexible working hours and travel may be necessary.
The predicted salary is between 28800 - 43200 £ per year.
Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
General Information
Job ID: ATR49022
Posting Job Title: Customer Service Account Executive
Location: Belfast
Employment Type: Full Time
Date Posted: 21-Feb-2025
Relocation Support: No
Job Purpose
The job holder is responsible for the account management of all customer requirements. This encompasses all activities from order processing to ensuring delivery OTIF. The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site striving for continuous improvement.
Key Accountabilities
- Proactive account management
- Manage day to day customer orders and communications at all levels
- Management of customer stocks through order processing/kanban
- Responding to pricing and estimating enquiries from existing and potential customers
- Management of raw materials and finished goods stock to acceptable levels
- Collection of debt from customer accounts and liaise with Finance on appropriate actions in the event of non-payment
- Manage design interface with customer key accounts
- Visits where necessary to customers
- Provide statistical analysis to both line manager and customers on their account status
- Ensure all departmental procedures are followed
- Work closely with all internal departments
- Maximise sales and profitable growth of customer accounts
- Complete all paperwork in line with company procedure and best practice
- Abide by data protection regulations
- Attend meetings including customer visits where appropriate
- Establish and maintain a live working system holding all key account information
- Provision of routine detailed and accurate analysis, reports and presentations on status of customer accounts across all sites
- Support analysis for focus accounts and co-ordinate formal reviews with key stakeholders
- Lead & participate in improvement projects
- Be a willing and flexible team member ready to take on new tasks as appropriate
- Any other reasonable request
This list of duties and responsibilities is not exhaustive, and Multi Packaging Solutions expects you to carry out any other reasonable duty which you are capable of being trained in or performing.
Qualifications
Educational and professional: A third level qualification would be desirable but not essential.
Knowledge, Skills, Experience
- Relevant experience in a similar role or demonstrable commercial awareness
- Minimum 1 year Customer Service experience within a production/manufacturing environment – ideally within the Print & Packaging Industry
- Good verbal and written presentation/communication skills
- Ability to plan and co-ordinate priorities within a team environment
- IT Literate in use of Microsoft Office
- Business and commercial awareness
- Evidence of having used negotiating skills effectively is desirable
- Demonstrable experience of excellent analytical, numeracy, organizational and communication skills
- Demonstrable experience of working to high quality standards
- Demonstrable evidence of information handling ability and problem-solving skills
- Willingness to travel & some flexibility in working hours
- Ability to prioritize and work under pressure
- Proficient in MS Packages including highly competent in Microsoft Excel
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Packaging and Containers Manufacturing
#J-18808-Ljbffr
Customer Service Account Executive employer: Smurfit Westrock plc
Contact Detail:
Smurfit Westrock plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Executive
✨Tip Number 1
Familiarise yourself with the packaging and manufacturing industry, especially focusing on sustainable practices. Understanding the latest trends and technologies in this field will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios that involve problem-solving and negotiation. Being able to demonstrate your ability to handle customer inquiries and resolve issues effectively will set you apart.
✨Tip Number 3
Network with professionals in the packaging industry through platforms like LinkedIn. Connecting with current employees at Smurfit Westrock can provide insights into the company culture and expectations for the Customer Service Account Executive role.
✨Tip Number 4
Prepare to discuss your experience with data analysis and reporting, as these are key components of the role. Be ready to share examples of how you've used analytical skills to improve customer satisfaction or streamline processes in previous positions.
We think you need these skills to ace Customer Service Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within a production or manufacturing environment. Emphasise any skills related to account management and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Smurfit Westrock's values and mission. Mention specific examples of how your skills align with the job requirements, especially in proactive account management and problem-solving.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, particularly your proficiency in Microsoft Office and Excel. Provide examples of how you've used these skills in previous roles to manage customer accounts effectively.
Showcase Your Analytical Abilities: Include examples of your analytical skills in your application. Discuss any experience you have with statistical analysis or reporting on account status, as this is a key responsibility for the role.
How to prepare for a job interview at Smurfit Westrock plc
✨Know the Company Inside Out
Before your interview, make sure to research Smurfit Westrock thoroughly. Understand their values, mission, and recent developments in sustainable packaging. This will show your genuine interest in the company and help you align your answers with their goals.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in a production or manufacturing environment. Be ready to discuss how you've effectively managed customer accounts and resolved issues, as this is crucial for the role.
✨Showcase Your Analytical Abilities
Since the role involves providing statistical analysis and reports, be prepared to discuss your analytical skills. Bring examples of how you've used data to improve customer satisfaction or streamline processes in previous roles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in the role. This shows your enthusiasm and willingness to engage with the company.
