At a Glance
- Tasks: Manage customer accounts and ensure top-notch service from order to delivery.
- Company: Join Smurfit Westrock, a leader in sustainable packaging for over 100 years.
- Benefits: Enjoy pension contributions, personal development, wellness programs, and flexible work culture.
- Other info: Collaborative environment with opportunities for growth and exciting challenges.
- Why this job: Be part of innovative projects that shape the future of eco-friendly packaging.
- Qualifications: Passion for sustainability, strong communication skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Location: Enterprise Way, Mallusk, Belfast
Type: Full-time (37.5 hrs/week)
Core Hours: Monday to Thursday 9-4, Friday 9-12.30
Pension Contribution, Personal Development, Car park space, Wellness Programs, Cycle to Work scheme, Long Service Awards
About Smurfit Westrock: For over 100 years, Smurfit Westrock has been a leader in the packaging industry, known for its innovative and sustainable solutions. We create packaging that looks good and does good for the planet. With over 100,000 employees worldwide, we are dedicated to advancing corrugated and paper-based packaging technology. At Mallusk, our team focuses on delivering high-quality cartons and eco-friendly packaging solutions that help our customers succeed.
Why Join Us?
- Eco-Friendly Focus: We are committed to reducing our environmental footprint. Join us in creating innovative and sustainable packaging solutions.
- Innovative Projects: Be part of exciting projects on sustainability and innovation. Your ideas can help shape the future of packaging.
- Supportive Environment: Work in a collaborative and supportive environment where your growth and development are prioritised.
- Flexible Work Culture: Enjoy a flexible, dynamic work environment that values work-life balance.
About the Role:
- Manage customer accounts from order processing to delivery.
- Handle customer enquiries efficiently and professionally.
- Communicate with Operations, Finance and Procurement teams.
- Build and maintain strong relationships with customers.
- Provide reports and analysis on account status.
- Work closely with internal teams to maximise sales and opportunities.
What We’re Looking For:
- Passion for sustainability and innovation.
- Strong communication and teamwork skills.
- Ability to think creatively and solve problems.
- Willingness to learn and grow with us.
Preferred Attributes:
- Experience in customer service, negotiating, and problem-solving.
- Good at planning and prioritising tasks.
- An educational background that supports your skills and experience.
- Proficient user of Microsoft Office.
- Familiarity with a manufacturing setting.
- Knowledge of Continuous Improvement methods.
- Able to work with a busy team and meet deadlines.
- Willing to travel occasionally.
Join Smurfit Westrock and be part of a team that’s making a difference.
Customer Services Account Executive in Newtownabbey employer: Smurfit Westrock Consumer Belfast Ltd
At Smurfit Westrock, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment that prioritises employee growth and development. Located in Mallusk, Belfast, our team enjoys a flexible work culture, comprehensive wellness programmes, and opportunities to engage in innovative projects focused on sustainability. Join us to be part of a company that not only values your contributions but also empowers you to make a meaningful impact in the packaging industry.
Contact Details:
Smurfit Westrock Consumer Belfast Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Account Executive in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current employees at Smurfit Westrock on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s eco-friendly initiatives. Show us your passion for sustainability and how you can contribute to innovative projects. We love candidates who align with our values!
✨Tip Number 3
Practice your communication skills! Since the role involves managing customer accounts, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Smurfit Westrock.
We think you need these skills to ace Customer Services Account Executive in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Services Account Executive role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for sustainability and innovation, and explain how your background aligns with our values at Smurfit Westrock. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Smurfit Westrock Consumer Belfast Ltd
✨Know Your Stuff
Before the interview, dive deep into Smurfit Westrock's mission and values, especially their focus on sustainability. Familiarise yourself with their innovative projects and think about how your skills can contribute to their eco-friendly goals.
✨Showcase Your Communication Skills
As a Customer Services Account Executive, strong communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. This will demonstrate your ability to build and maintain strong relationships.
✨Be Ready to Problem-Solve
Think of specific instances where you've had to think creatively to solve a problem. Smurfit Westrock values innovation, so showcasing your problem-solving skills will set you apart. Be prepared to discuss how you approach challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their current sustainability projects or how they support employee development. This shows you're engaged and eager to be part of their team.
