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For Companies At a Glance
- Tasks: Handle customer orders and enquiries, ensuring a seamless experience.
- Company: Join Smurfit Kappa, a global leader in packaging solutions.
- Benefits: Enjoy 25 days holiday, free parking, and development opportunities.
- Why this job: Be part of a supportive team and make a real impact.
- Qualifications: Strong communication skills and experience in a similar role required.
- Other info: This is an entry-level, full-time position based in Aldershot.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer service and building strong client relationships? Smurfit Westrock Beacon in Aldershot is looking for a proactive and detail-oriented Customer Services Administrator to join our dynamic Customer Services Team.
About the Role
As a key member of our Customer Services Team, you’ll work closely with all internal departments to ensure a seamless customer experience. This role will provide world-class service and support to our valued clients.
Key Responsibilities
- Handle customer orders and enquiries via phone and email
- Accurately raise orders in our system
- Respond promptly and professionally to customer queries
- Resolve issues efficiently and effectively
- Administrative tasks as the role requires
- Maintain clear and consistent communication with internal teams
About You
We’re looking for someone who is:
- A strong communicator, both written and verbal
- Organised, detail-oriented, and able to prioritise tasks
- Comfortable working independently and as part of a team
- Skilled in Microsoft Office applications (Excel, Word, Outlook)
- Experience in a similar office based role, confident working with numbers and written correspondence
- Driven to deliver excellent service in a fast-paced, deadline-driven environment
- Experience of a similar office based position essential
Why Join Us?
At Smurfit Westrock, we believe in empowering our people and fostering a collaborative, supportive workplace. You’ll be part of a global packaging leader with opportunities to grow and make a real impact. This role offers free on site parking, 25 days holiday per year with the option to buy/sell additional days, company pension and development opportunities. If you are a motivated individual with a strong customer services background, we would love to hear from you.
Customer Services Administrator employer: Smurfit Kappa
Contact Detail:
Smurfit Kappa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarise yourself with Smurfit Kappa's products and services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires strong communication abilities, consider role-playing customer interactions to build confidence and improve your response time.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being proficient in these applications is crucial for the role, so consider taking a quick online course or tutorial to enhance your skills.
✨Tip Number 4
Network with current or former employees of Smurfit Kappa. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Use keywords from the job description, such as 'strong communicator' and 'detail-oriented', to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or resolved issues in previous roles, aligning with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office applications, particularly Excel and Word. Provide examples of how you've used these tools in past roles to manage tasks efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Services Administrator role.
How to prepare for a job interview at Smurfit Kappa
✨Showcase Your Communication Skills
As a Customer Services Administrator, strong communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and professionally.
✨Highlight Your Organisational Skills
This role requires a detail-oriented approach and the ability to prioritise tasks. Share examples from your past experiences where you successfully managed multiple responsibilities or resolved issues efficiently. This will show that you can handle the fast-paced environment at Smurfit Kappa.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office applications is essential, brush up on your skills in Excel, Word, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially in managing customer orders or handling administrative tasks.
✨Demonstrate Your Customer Service Passion
Smurfit Kappa values exceptional customer service. Prepare to share specific examples of how you've gone above and beyond for customers in the past. This will help convey your commitment to delivering world-class service and building strong client relationships.
