At a Glance
- Tasks: Manage customer orders, stock levels, and build strong relationships with clients.
- Company: Join Smurfit Westrock, a global leader in sustainable paper and packaging.
- Benefits: Enjoy competitive salary, annual leave, pension, and ongoing training opportunities.
- Why this job: Be part of a supportive team focused on sustainability and personal growth.
- Qualifications: Excellent communication skills and a proactive attitude are essential.
- Other info: Guaranteed interview for candidates meeting essential criteria; we value diversity!
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. This is an office based role. The Role Primary responsibilities will include: To manage customer expectations around order placement and delivery against agreed SLAs. Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock. Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business. Customer Account Management – developing good customer relationships, looking after customers to ensure business levels are maintained. Compliance with company’s Health and Safety requirements. Each individual has a legal obligation to take reasonable care for their own health and safety and for the safety of other people who may be affected by their acts or omissions. Day-to-day responsibilities will include: Placing Sales Orders on system, communicating timelines & escalating any priority jobs to ensure the Customer’s deadline is met whenever possible. Placing regular call offs & providing weekly Stock Sheets for Customers to place replenishment orders to meet demand. The collation & verification of inputs to the New Job Meeting Process. Managing complaints and invoice queries effectively and appropriately. Proactively identifying opportunities to improve processes & create flexibility within the team to help manage a large portfolio of Customers with varying needs. Key Skills, Personal Characteristics and Qualifications Excellent communication Experience of effectively managing relationships at all levels, internally and externally. Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions. Not afraid to challenge the status quo. Ability to work under pressure and remain calm. Evidence of demonstrating a proactive ‘can do’ attitude. Proven track record in taking ownership for issues and for consistently delivering results. Excellent time management and personal organisation skills with a flexible approach. Understanding of full product lifecycle from initial concept and design through to production. The ability to handle complaints and difficult situations in a patient, calm and effective way Good understanding of computer systems including Microsoft Excel. Develop good, productive working relationships with internal and external customers. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job
Customer Service Executive employer: Smurfit Kappa
Contact Detail:
Smurfit Kappa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Smurfit Westrock's commitment to sustainability and employee well-being. During your interactions, whether in interviews or networking, highlight how your values align with theirs, showcasing your enthusiasm for contributing to a sustainable future.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've effectively managed relationships and resolved complaints in previous roles. Be ready to discuss specific situations where you turned a negative experience into a positive outcome.
✨Tip Number 3
Showcase your proactive attitude by thinking of ways to improve processes in customer service. Prepare suggestions that could benefit Smurfit Westrock, as this will demonstrate your ability to challenge the status quo and contribute positively to the team.
✨Tip Number 4
Brush up on your Microsoft Excel skills, as proficiency in computer systems is essential for this role. Consider taking a quick online course or tutorial to ensure you're comfortable with data management and reporting, which will be beneficial during your interview.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and relationship management. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage customer expectations and resolve issues.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully managed customer relationships and improved processes in previous roles. Make sure to convey your proactive attitude and ability to work under pressure.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Smurfit Kappa
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Use examples from past experiences where you successfully managed customer relationships or resolved issues.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've handled complaints or difficult situations in the past. Prepare specific examples that highlight your proactive approach and ability to remain calm under pressure. This will show your potential employer that you can effectively manage challenges.
✨Understand the Company’s Values
Familiarise yourself with Smurfit Westrock's commitment to sustainability and employee well-being. During the interview, express how your personal values align with theirs and how you can contribute to their mission of delivering exceptional service while maintaining a focus on health and safety.
✨Prepare for Process Improvement Discussions
The role involves challenging existing processes for improvement. Think of instances where you've identified inefficiencies and proposed solutions. Be ready to discuss these examples and how they benefited your previous employers, showcasing your initiative and forward-thinking mindset.