Customer Service coordinator

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us: We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role: An exciting opportunity has arisen for a Customer Service Co-Ordinator to join our Team here at Weston. You will play a key role in maintaining high levels of customer satisfaction, supporting internal departments, and ensuring our operations run smoothly and efficiently. This is an exciting opportunity for someone who thrives in a fast-paced environment, is customer-focused, and enjoys working across teams to deliver exceptional service.

Main Duties:

• Work closely with the internal and external sales teams to maintain a high level of customer service.
• Act as the point of contact for designated existing and potential customers.
• Support Commercial and Finance teams, where required, to ensure compliance.
• Provide excellent communication channels both internally and externally.
• Support Business Development Managers in the delivery of new business.
• Maintain and develop relationships with existing customers through pro-active communication.
• Raise new specifications in line with customer requirements for the commercial department and request samples when required.
• Raise new specifications and process new artworks and tooling for both new and amended specifications.
• Obtain purchase orders and invoice customers for all new tooling.
• Process sales orders, amendments, and cancellations when required, in a timely and efficient manner, keeping customers fully informed of any changes.
• Check orders in line with internal procedures.
• Monitor customer forecasts to place stock orders, and regularly review stock levels in line with customer agreements and business KPIs.
• Manage stock levels (where applicable) in line with both customer agreements and internal aged stock KPI’s.
• Liaise with internal departments and customers to ensure customer delivery dates are met wherever possible.
• Liaise with customers to collect pallets and top boards where applicable.
• Use all functionality of the Cobis, OMP, and IT systems required for the role.
• Provide effective holiday and absence cover for administrative tasks, including customer communication and placing orders.

Essential Criteria:

• Proven track record in providing exceptional customer service in previous roles.
• A confident and articulate communicator with high levels of personal drive and focus.
• Strong customer relationship-building skills with professional communication (verbal and written).
• High attention to detail and the ability to use initiative.
• Flexible thinker who is self-motivated and adaptable to change.
• Excellent IT skills, including use of business systems.
• Ability to work under pressure and meet tight deadlines.

Desirable Criteria:

• Experience working in a manufacturing or distribution environment.
• Familiarity with systems such as Cobis and OMP.
• Understanding of stock management, customer forecasts, and order planning.
• Knowledge of artwork and tooling processes.
• Previous involvement in supporting new business or specification development.

What We Offer: Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme. Ongoing training and development opportunities. 24/7 confidential support for you and your family. Flexible working options and family-friendly policies. Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer).

Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.