At a Glance
- Tasks: Assist customers, handle deliveries, and support daily operations in a busy trade counter.
- Company: Established family-run business with over 50 years in the towing and trailer industry.
- Benefits: Competitive salary, supportive team environment, and hands-on experience.
- Other info: Opportunity for career growth in a dynamic and friendly workplace.
- Why this job: Join a growing team and make a difference in customer service and operations.
- Qualifications: Customer service skills and a hands-on approach to practical tasks.
The predicted salary is between 28000 - 28000 £ per year.
Location: Welham Green, Hertfordshire
Salary: 28k
Hours: 8:30am - 5:30pm Monday to Friday, with 30-minute lunch break. Saturdays on a rota basis.
Job Type: Full-time, Permanent
About the Company
Our client is a long-established family-run business with over 50 years of experience within the towing and trailer industry. They specialise in trailers, tow bars, cycle carriers, roof racks, and related accessories, providing excellent customer service and high-quality products to their customers. Due to continued growth and increased demand, they are looking for a reliable and hands-on Customer Support Operations Assistant to join their busy team in Welham Green.
The Role
This is a varied customer-facing position involving both customer service and practical operational duties. The successful candidate will work alongside the existing team assisting customers, handling deliveries and orders, and supporting the day-to-day running of the business. The role will involve manual handling and fitting duties, including roof racks, cycle carriers, and trailer-related products.
Key Responsibilities
- Welcoming and assisting customers on site
- Responding to customer enquiries via phone, email, and in person
- Providing product information and support on trailers, roof racks, tow bars, and related accessories
- Assisting with sales and after-sales support
- Seeing trailers in and out from hire and service
Trade Counter Customer service Assistant employer: SMT Recruitment
As a long-established family-run business in Welham Green, our client offers a supportive and friendly work environment where employees are valued and encouraged to grow. With over 50 years of experience in the towing and trailer industry, they provide excellent training and development opportunities, ensuring that team members can enhance their skills while contributing to a company that prioritises customer satisfaction and quality service. The role of Trade Counter Customer Service Assistant not only promises a competitive salary but also the chance to be part of a dedicated team that takes pride in delivering exceptional products and services.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Customer service Assistant
✨Tip Number 1
Get to know the company! Research their products and services, especially in the towing and trailer industry. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of scenarios where you can demonstrate your ability to handle enquiries and provide support. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be hands-on! If you have any experience with manual handling or fitting duties, make sure to highlight that. Even if it’s just a hobby, showing that you’re comfortable with practical tasks can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our platform. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Trade Counter Customer service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Tailor Your Application:Don’t just send a generic application! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at SMT Recruitment
✨Know Your Products
Familiarise yourself with the products the company offers, especially trailers, tow bars, and roof racks. Being able to discuss these items confidently will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-facing role.
✨Be Ready for Practical Questions
Since the role involves manual handling and fitting duties, expect questions related to these tasks. Brush up on any relevant skills or experiences you have, and be prepared to discuss how you would approach these practical aspects of the job.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or the company's future plans. It shows that you're engaged and genuinely interested in the position.
