At a Glance
- Tasks: Provide top-notch support to customers via calls, emails, and online chat.
- Company: Join a well-established business with a growing online operation.
- Benefits: Earn £12.95 per hour with full-time hours and a supportive team.
- Other info: Office-based role with Monday to Friday working hours.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Previous experience in customer service is a plus.
The predicted salary is between 12.95 - 12.95 £ per hour.
Location: Biggleswade
Pay Rate: £12.95 per hour
Job Type: Full Time, Permanent
Working Pattern: Office-Based
Hours: Monday to Friday, 8:00am – 5:30pm
About the Role
We are looking for a motivated and enthusiastic Customer Service Advisor to join a busy customer service team based in Biggleswade. This is a fantastic opportunity to become part of a growing online operation within a well-established business. As a Customer Service Advisor, you will provide excellent support to customers by managing enquiries, processing online orders, and ensuring a smooth customer experience across telephone, email, and online chat. This is a fully office-based role and is not hybrid.
Key Responsibilities
- Handle inbound and outbound calls from customers and internal branches.
- Process customer orders placed through the company website.
- Process orders received from internal branches.
- Respond to customer enquiries via online chat and email.
- Track customer orders and liaise with courier networks regarding deliveries.
- Assist customers with website navigation and online ordering.
- Carry out general office administration and customer service duties.
Skills Experience
Previous experience in an office-based customer service role is preferred.
Customer Service Advisor employer: SMT Recruitment
SMT Recruitment is an excellent employer, offering a supportive work culture that values employee growth and development. With a hybrid working model in Borehamwood, employees enjoy flexibility alongside competitive benefits such as 25 days annual leave and access to a digital GP service, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SMT Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SMT Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SMT Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at SMT Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SMT Recruitment!
How to prepare for a job interview at SMT Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
