Membership & Customer Service Executive
Location: Welwyn Garden City
Job Type: Full Time Monday – Friday, 9am – 5pm, will offer min 1 day WFH once trained
Hourly rate : £13.73
Contract till the March 2027 – Must be available to start work immediately
SMT is delighted to be recruiting for a Membership & Customer Service Executive to join a well-established organisation based in Welwyn Garden City.
This is a fantastic opportunity for an experienced customer service professional who enjoys building relationships, solving problems and delivering an excellent experience to customers.
Working as part of the Community & Membership Team, you will be a key point of contact for customers, members, volunteers, trainers and business clients. You will ensure enquiries are handled professionally and efficiently while providing a friendly and supportive service.
The Role
As Community & Membership Executive, you will be responsible for providing high quality customer service and administrative support across a wide range of enquiries.
Your responsibilities will include:
• Communicating with customers, members, volunteers, community groups and business clients via telephone, email, live chat and written correspondence
• Processing customer orders and responding to general enquiries
• Managing and resolving customer queries and complaints professionally and efficiently
• Building strong relationships with customers and ensuring they feel heard, valued and supported
• Monitoring internal systems to identify outstanding tasks and ensuring these are completed within appropriate timescales
• Prioritising urgent enquiries and ensuring customers receive timely responses
• Identifying and reporting errors or inconsistencies and working with colleagues to resolve issues
• Processing BACS payments received from the Finance team and ensuring customer records are accurate
• Maintaining accurate customer and membership information
• Providing general administrative support to the wider team
• Reviewing existing processes and suggesting improvements to reduce manual administration and improve the overall customer experience
• Following up on custome...
Membership & Customer Service Executive in Welwyn Garden City employer: SMT Recruitment Careers
Join a dynamic and supportive team in Brentwood, where your sales expertise will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to help you excel in your career. With competitive salaries and a focus on customer satisfaction, we provide a rewarding environment for those passionate about the automotive industry.
