At a Glance
- Tasks: Deliver exceptional customer service and manage project logistics in a dynamic environment.
- Company: Join a leading construction company that values growth and teamwork.
- Benefits: Enjoy 25 days annual leave, workplace pension, and modern office perks.
- Other info: Participate in team events and enjoy a positive work culture.
- Why this job: Be part of a supportive team and make a real impact on projects.
- Qualifications: 2+ years in customer service, strong communication, and IT skills required.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28,000 to £32,000 per annum
Location: Hatfield
Contract: Permanent, full-time
Hours: Monday to Friday – 7.30am to 16.30pm
COMPANY PROFILE
Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment. They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You’ll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!
SKILLS REQUIRED
- 2+ years in an office based customer service role
- Excellent communication skills over the phone and email
- Good numeracy skills
- Strong IT skills, excellent working knowledge on Excel
- Full UK licence to get to the location
DESIRABLE SKILLS
- Knowledge / experience in the construction industry
- Sales support experience
- Able to read and understand architect drawings and specifications
- Competent with ERP / CRM systems
- Previous project coordination experience
RESPONSIBILITIES
- Provide excellent customer service and manage calls.
- Process orders, coordinate deliveries, and resolve queries.
- Support customers, sales, and team leader daily.
- Scale floor plans, coordinate designs, and recommend products.
- Manage suppliers, chase orders, and check stock availability.
- Handle invoicing, payments, discrepancies, and emails.
ADDITIONAL INFORMATION
- 25 days annual leave + bank holidays
- Christmas closure
- Workplace pension
- Parking on-site
- Modern offices
- Team events & socials
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.
Customer Success Administrator in Hatfield employer: SMT Recruitment Careers
Join a dynamic and supportive team in Brentwood, where your sales expertise will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to help you excel in your career. With competitive salaries and a focus on customer satisfaction, we provide a rewarding environment for those passionate about the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Administrator in Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SMT Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SMT Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Administrator in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SMT Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at SMT Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SMT Recruitment Careers!
How to prepare for a job interview at SMT Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
