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- Tasks: As a Uptime Engineer, you'll enhance machinery performance and minimise downtime.
- Company: Join SMT GB, a leader in heavy plant engineering and customer service.
- Benefits: Enjoy 25 days leave, cycle schemes, life assurance, and health support.
- Other info: Depot-based role with opportunities for technical support and project coordination.
- Why this job: This role offers growth, teamwork, and the chance to make a real impact.
- Qualifications: NVQ Level 3 in Plant Maintenance and experience in heavy plant engineering required.
The predicted salary is between 36000 - 60000 £ per year.
SMT GB Newcastle Upon Tyne, England, United Kingdom
SMT GB Newcastle Upon Tyne, England, United Kingdom
4 weeks ago Be among the first 25 applicants
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Uptime Engineer – Role Overview
SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge.. Working as a desk based Uptime Engineer , you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity.
Uptime Engineer – Role Overview
SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge.. Working as a desk based Uptime Engineer , you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity.
This is a depot based role and can be based from either our Newcastle.
Key Responsibilities:
- Develop maintenance strategies based on contract fleet trends to improve reliability and performance
- Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
- Use inspection reports, oil analysis, and internal systems to identify and address machine issues
- Oversee and support parts and service quotes to increase incremental work on contract machines
- Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
- Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
- Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
- Collaborate with the internal teams on contract strategies and cost management throughout the machine\’s lifecycle
- Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
- Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required
Requirements
Qualifications and Skills Required:
- NVQ Level 3 in Plant Maintenance or equivalent
- Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
- Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
- Excellent communication skills both written and verbal
- Passionate about delivering exceptional levels of customer service
- Ability to troubleshoot and solve problems efficiently
- Able to build good working relationships with internal and external stakeholders at all levels
- Able to produce and understand technical reports
- Ability to work at pace and using own initiative
- Strong IT skills with the ability to use all MS packages and systems
Desirable Skills:
- Experience working in a technical support or project coordination
- Condition Monitoring experience
Benefits
- What\’s in it for you?
Alongside a competitive salary we off you a host of fantastic benefits!
Taking Care of You
- Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade
- Free Physio Access – Speak to a physio by phone or video
- 24/7 GP Service – Private GP access anytime
- That\’s not all – We also offer a whole host of additional Health & Wellbeing Support and benefits
Life Outside of Work
- Enhanced Sick Pay – Extra support when you\’re unwell, meaning you can rest a little easier while you recover
- Family Leave – Enhanced maternity, paternity and adoption leave
- IVF Support – Paid time off for treatment and appointments
- Retirement Support – Enjoy bonuses and phasedown days when its time to retire
Financial Extras
- Pension – We match your contributions up to 5%
- Car Leasing – Salary sacrifice schemes through Tusker or Octopus
- Cycle to Work – Save on a new bike and accessories
- Discounts Platform – Save on groceries, holidays, shopping and more
Feeling Part of the Team
You\’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Industries
IT Services and IT Consulting
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Uptime Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Uptime Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in heavy plant maintenance and operational efficiency. Understanding the current market and technological advancements will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work as Uptime Engineers or in similar roles. Attend relevant workshops or seminars to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved machinery performance or reduced downtime in your previous roles. Real-life scenarios can demonstrate your problem-solving skills and technical knowledge effectively.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've built relationships with clients in the past. Highlighting your ability to communicate effectively with both internal teams and customers will set you apart.
We think you need these skills to ace Uptime Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in heavy plant engineering and maintenance. Emphasise your diagnostic skills and any specific achievements that demonstrate your ability to improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical expertise. Mention how your previous roles have prepared you for the responsibilities of an Uptime Engineer and how you can contribute to the company's success.
Highlight Relevant Qualifications: Clearly list your NVQ Level 3 in Plant Maintenance or equivalent qualifications. If you have additional certifications or training related to heavy plant machinery, be sure to include those as well.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers and colleagues in past positions. This could include resolving issues or collaborating on projects.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Knowledge
As an Uptime Engineer, it's crucial to demonstrate your understanding of heavy plant mechanical systems. Be prepared to discuss specific examples from your past experience where you successfully diagnosed and repaired machinery issues.
✨Emphasise Customer Service Skills
This role requires excellent communication and customer service skills. Share instances where you've gone above and beyond to assist customers or resolve their issues, highlighting your passion for delivering exceptional service.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you approach troubleshooting and problem-solving. Prepare a few scenarios where you identified a problem, the steps you took to resolve it, and the outcome. This will showcase your ability to think critically under pressure.
✨Familiarise Yourself with Company Practices
Research SMT GB's operational practices and values. Understanding their approach to maintenance strategies and customer relations will allow you to tailor your responses and show that you're genuinely interested in contributing to their success.