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- Tasks: As a Uptime Engineer, you'll enhance equipment efficiency and minimise downtime.
- Company: Join SMT GB, a leader in heavy plant engineering and customer service.
- Benefits: Enjoy 25 days leave, a pension scheme, and health support services.
- Why this job: This role offers a chance to innovate and make a real impact on productivity.
- Qualifications: NVQ Level 3 in Plant Maintenance and experience in heavy plant engineering required.
- Other info: Work from our Brownhills or Treforest depot and collaborate with a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge. Working as a desk based Uptime Engineer, you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity. This is a depot based role and can be based from either our Brownhills or Treforest depot.
Key Responsibilities:
- Develop maintenance strategies based on contract fleet trends to improve reliability and performance
- Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
- Use inspection reports, oil analysis, and internal systems to identify and address machine issues
- Oversee and support parts and service quotes to increase incremental work on contract machines
- Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
- Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
- Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
- Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle
- Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
- Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required
Requirements
Qualifications and Skills Required:
- NVQ Level 3 in Plant Maintenance or equivalent
- Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
- Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
- Excellent communication skills both written and verbal
- Passionate about delivering exceptional levels of customer service
- Ability to troubleshoot and solve problems efficiently
- Able to build good working relationships with internal and external stakeholders at all levels
- Able to produce and understand technical reports
- Ability to work at pace and using own initiative
- Strong IT skills with the ability to use all MS packages and systems
Desirable Skills:
- Experience working in a technical support or project coordination
- Condition Monitoring experience
Benefits
What We Offer You:
- 5% Employer Pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield - Cashplan for all employees
- Family Friendly policies
- Company events
Uptime Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Uptime Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in heavy plant maintenance and operational efficiency. Understanding the current challenges and innovations in the industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the heavy plant sector, especially those who have experience as Uptime Engineers. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved machine performance or reduced downtime in your previous roles. Having concrete achievements ready will demonstrate your capability and fit for the role.
✨Tip Number 4
Showcase your communication skills by being clear and concise when discussing technical issues. Being able to explain complex concepts simply will be crucial in a customer-facing role like this one.
We think you need these skills to ace Uptime Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in heavy plant engineering and technical support. Emphasise your diagnostic and repair skills, as well as any experience with maintenance strategies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with stakeholders. Mention specific examples of how you've improved operational efficiency in previous roles.
Highlight Technical Skills: In your application, clearly outline your technical knowledge of heavy plant mechanical systems and your proficiency with MS packages. This will demonstrate your capability to handle the responsibilities of the Uptime Engineer role.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've effectively troubleshot and solved problems in past positions. This is crucial for the Uptime Engineer role, where efficient problem resolution is key.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Knowledge
As an Uptime Engineer, you'll need to demonstrate your understanding of heavy plant mechanical systems. Be prepared to discuss specific examples from your past experience that highlight your diagnostic and repair skills.
✨Emphasise Communication Skills
Excellent communication is key in this role. Practice articulating complex technical concepts clearly and concisely, as you will need to interact with both customers and internal teams effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully troubleshot and resolved issues. Highlight your ability to work independently and use your initiative to improve operational efficiency.
✨Research the Company and Market
Familiarise yourself with SMT GB's services and the competitive landscape. Being knowledgeable about their operations and market trends will show your genuine interest in the role and help you stand out.
