Technical Service Coordinator - Heavy Plant

Technical Service Coordinator – Heavy Plant

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About The Role

SMT GB is seeking a Technical Coordinator to join our dynamic team. This role will support the service centre office team with technical expertise to ensure effective planning and processing of cases supporting our Engineering team. Technical Coordinators will provide first-line technical support for customers, engineers, and service coordinators requiring in-depth technical descriptions.

What You Will Be Doing

• Serve as the first escalation point for technical support within the Service Co-ordination team.
• Assist the Service Delivery Manager in identifying training and development needs for Engineers.
• Communicate with customers at a highly technical level.
• Coordinate materials, labour, and resources for efficient job completion.
• Ensure compliance with processes and standards per the SMT GB Integrated Management System (SHEQ).
• Act as deputy for the Service Delivery Manager during absences.
• Collaborate with the Contract Service Agreement team to ensure machines are serviced OTIF.
• Optimize scheduling and resource utilization, applying a right-first-time approach.
• Report and address ongoing or cost-related anomalies.
• Work with Engineers and Payroll to ensure accurate recording of engineer hours.

Requirements

Knowledge, Skills, And Experience

• NVQ Level 3 in Plant Maintenance or equivalent.
• Deep technical knowledge of current heavy plant mechanical systems, machine ranges, and parts.
• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Effective troubleshooting and problem-solving skills.
• Ability to build relationships with stakeholders at all levels.
• Proficient IT skills, including MS Office and multiple systems.
• Ability to produce and interpret technical reports.
• Ability to work independently and at pace.

Desirable

• Experience in technical support or project coordination roles preferred.

Benefits

In addition to a competitive salary, we offer:

• 5% Employer Pension contribution
• 25 days annual leave plus Bank Holidays
• Cycle to Work Scheme
• Life Assurance (4x salary)
• Yulife Wellbeing App
• Health and mental health support sessions
• Free Will writing service
• Employee Assistance Program (EAP)
• Healthshield Cashplan
• Family Friendly policies
• Company events

Additional Information

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industry: Machinery Manufacturing

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