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For Companies At a Glance
- Tasks: Oversee customer support agreements and ensure timely, budget-friendly service delivery.
- Company: Leading distribution company in machinery and trucks with a rich heritage.
- Benefits: Health cash plan, enhanced sick pay, pension matching, and discounts on various services.
- Other info: Flexible working environment with opportunities for career growth and community involvement.
- Why this job: Join a dynamic team and make a real impact in the construction industry.
- Qualifications: Technical experience, strong communication skills, and a proactive mindset required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About SMT
SMT is a leading full‑service distribution company specialising in machinery and trucks for the construction, material handling, recycling, and transport industry. Founded in 2010 with heritage that dates back to 1946, we operate across Africa, Belgium & Luxembourg, Great Britain, the Netherlands and the United States.
Position details
- Grade: 14
- Location: Home Based
- Contract: Full‑time, permanent
Role overview
We are seeking a CSA Performance Coordinator to oversee the delivery of our Level 3 Repair and Maintenance Customer Support Agreements. You will ensure agreements are fulfilled on time, within budget, and in line with agreed SLAs. Using financial and condition‑based data, you’ll apply a “Repair before Failure” strategy to minimise downtime and maximise profitability. Acting as the main point of contact for L3 CSA activity, you’ll work closely with customers and Service teams to drive operational excellence.
What you’ll be doing
- Pre‑Service
- Schedule services based on urgency, location and job scope.
- Review past service notes and outstanding work.
- Account for any customer‑specific requirements.
- Confirm plans with Service Desk and customer.
- Assign jobs to engineers via service tool.
- Post‑Service
- Ensure all planned and additional work is completed.
- Review inspection reports and request parts quotes.
- Follow up with customers as needed.
- Repairs
- Monitor machine condition via ActiveCare.
- Track and report on SLA uptime performance.
- Plan and schedule repairs proactively.
- Other duties
- Validate and approve contract costs.
- Understand site conditions.
- Manage satisfaction guarantee vouchers.
- Ensure machine telematics connectivity.
Essential skills and experience
- Experience in a technical/engineering role – ideally in construction.
- Proactive and customer‑focused mindset.
- Strong communication and interpersonal skills.
- Confident phone manner and competent keyboard skills.
- Ability to work independently and prioritise effectively.
- Logical thinker with problem‑solving skills.
- Flexible, co‑operative and reliable.
- Basic understanding of mechanical systems.
- Professional and accountable approach.
- Good mechanical knowledge and system awareness.
- Strong computer and financial literacy.
- Experience working directly with external customers.
- Full UK driving licence.
Desirable
- Experience in aftermarket sales/service (B2B).
- Knowledge of SMT GB products and the construction industry.
- Experience managing financial aspects of contracts.
Benefits
Taking Care of You
- Health Cash Plan – Claim money back on prescriptions, glasses, dental appointments, physiotherapy and more. Basic plan covered with option to upgrade.
- Free physio access – Speak to a physio by phone or video.
- 24/7 GP service – Private GP access anytime.
Life Outside of Work
- Enhanced sick pay – Extra support when you’re unwell.
- Family leave – Enhanced maternity, paternity and adoption leave.
- IVF support – Paid time off for treatment and appointments.
- Retirement support – Bonuses and phasedown days when it’s time to retire.
Financial Extras
- Pension – We match your contributions up to 5 %.
- Car leasing – Salary sacrifice schemes through Tusker or Octopus.
- Cycle to work – Save on a new bike and accessories.
- Discounts platform – Save on groceries, holidays, shopping and more.
Team Benefits
You’ll also have access to team‑focused benefits such as a refer‑a‑friend bonus, long‑service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through the Employee Council, Social Committee, and Caring, Daring, Sharing awards.
CSA Performance Specialist in Stirling employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSA Performance Specialist in Stirling
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at SMT or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research SMT’s products and services, and think about how your skills align with their needs. Show them you’re not just another candidate, but someone who gets what they do.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on your communication skills and how you present your experience. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the SMT team. Let’s get you that job!
We think you need these skills to ace CSA Performance Specialist in Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CSA Performance Specialist role. Highlight your technical experience, customer service skills, and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your proactive mindset and problem-solving skills – we love that!
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We’re looking for someone who can connect with customers and colleagues alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SMT!
How to prepare for a job interview at SMT GB
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around mechanical systems and the construction industry. Familiarise yourself with SMT's products and services, as well as the specifics of the CSA Performance Specialist role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Focus
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences working directly with clients. Think of examples where you've gone above and beyond to ensure customer satisfaction, and be ready to explain how you would apply that same mindset at SMT.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your logical thinking and problem-solving abilities. You might be asked to tackle hypothetical scenarios related to service scheduling or repair planning. Practise articulating your thought process clearly, so the interviewers can see how you approach challenges.
✨Be Proactive and Organised
This role requires a proactive approach to managing service agreements and repairs. During the interview, highlight your organisational skills and ability to prioritise tasks effectively. Share specific examples of how you've successfully managed multiple responsibilities in the past, which will demonstrate your suitability for the role.