At a Glance
- Tasks: Service and repair heavy construction equipment while delivering top-notch customer service.
- Company: Join a leading company in the construction equipment industry with a supportive team culture.
- Benefits: Enjoy health cash plans, free physio access, enhanced sick pay, and financial perks.
- Other info: Access to team-focused benefits and opportunities for personal growth.
- Why this job: Make a real impact by solving mechanical problems and enhancing customer satisfaction.
- Qualifications: Engineering qualification and experience in heavy plant maintenance required.
The predicted salary is between 36000 - 60000 € per year.
We are looking for a Field Service Engineer to be based from our Horsham depot, this role will be covering the South Coast. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports and timesheets in ‘real time', providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call out requests.
- Attend any relevant product or systems training courses.
Requirements:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers.
- Work with a cost conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest and trustworthy.
- Ability to understand technical literature/systems.
Desirable:
- Experience of Welding and Fabrication.
Benefits:
Alongside a competitive salary we offer you a host of fantastic benefits!
- Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
- Free Physio Access - Speak to a physio by phone or video 24/7.
- GP Service - Private GP access anytime.
- Enhanced Sick Pay - Extra support when you’re unwell, meaning you can rest a little easier while you recover.
- Family Leave - Enhanced maternity, paternity and adoption leave.
- IVF Support - Paid time off for treatment and appointments.
- Retirement Support - Enjoy bonuses and phasedown days when it's time to retire.
- Pension - We match your contributions up to 5%.
- Car Leasing - Salary sacrifice schemes through Tusker or Octopus.
- Cycle to Work - Save on a new bike and accessories.
- Discounts Platform - Save on groceries, holidays, shopping and more.
You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Field Service Engineer in Shoreham-by-Sea employer: SMT GB
As a Field Service Engineer based in our Horsham depot, you'll join a dynamic team dedicated to delivering exceptional service across the South Coast. We pride ourselves on fostering a supportive work culture that prioritises employee wellbeing, offering comprehensive health benefits, enhanced family leave, and opportunities for professional growth. With a focus on teamwork and community involvement, we ensure that every employee feels valued and empowered to contribute meaningfully to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Shoreham-by-Sea
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about how your skills match the job description and be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Field Service Engineer in Shoreham-by-Sea
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your engineering qualifications and relevant experience in your application. We want to see how your skills match up with what we're looking for, so don’t hold back!
Tailor Your Application:Take a moment to customise your CV and cover letter for the Field Service Engineer role. Mention specific experiences that relate to servicing and repairing heavy construction equipment, as this will catch our eye.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SMT GB
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy construction plant and diesel engines. Be ready to discuss your experience with diagnostics and troubleshooting, as well as any specific projects you've worked on that showcase your skills.
✨Showcase Your Customer Service Skills
Since this role involves interacting with both internal and external customers, prepare examples of how you've delivered excellent service in the past. Think about times when you identified revenue opportunities or resolved customer issues effectively.
✨Be Ready for Practical Scenarios
Expect to face practical questions or scenarios during the interview. They might ask you how you'd handle a specific mechanical problem or how you would approach a customer who is unhappy with a service. Practice articulating your thought process clearly.
✨Demonstrate Your Team Spirit
This role requires collaboration with colleagues and management. Be prepared to discuss how you work within a team, share information, and contribute to a positive work environment. Highlight any experiences where teamwork led to successful outcomes.
