At a Glance
- Tasks: Lead technical support for new machines, solving complex engineering challenges.
- Company: Join a leading distribution company in the construction and transport industry.
- Benefits: Enjoy health perks, financial benefits, and recognition programmes.
- Other info: Dynamic work environment with opportunities for travel and professional growth.
- Why this job: Make a real impact by enhancing machine reliability and supporting continuous improvement.
- Qualifications: Extensive technical knowledge and diagnostic skills in construction machinery.
The predicted salary is between 40000 - 45000 £ per year.
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in the US.
As a Technical Support Specialist, you will be the lead technical authority for new machine preparation, supporting engineers with complex diagnostics, software integration, commissioning activities, and root cause investigations. Working closely with Product Managers, Technical Support teams, and preparation engineers, you will play a key role in enhancing machine reliability, improving preparation processes, and ensuring machines are configured correctly before customer handover. This is an exciting opportunity for a technically driven professional who enjoys solving complex engineering challenges and sharing their expertise with others.
What You'll Be Doing
- Acting as the primary technical specialist within the New Machine Preparation Centre, providing expert diagnostic support and engineering guidance.
- Supporting engineers with advanced fault finding across mechanical, hydraulic, electrical, electronic, and software-controlled systems.
- Leading investigations into complex, repetitive, or escalated technical issues, ensuring robust root cause analysis and corrective action.
- Producing detailed technical reports, engineering feedback, and OEM submissions to support continuous product and process improvement.
- Working closely with the Technical Support Team and Product Managers to resolve technical concerns and maintain compliance with OEM standards.
- Ensuring machines are correctly configured, commissioned, and updated in line with the latest technical bulletins and software releases.
- Identifying training needs within the preparation team and delivering both formal and informal technical coaching to improve competency and capability.
- Supporting technical modifications, accessory installations, system integration activities, and preparation-related documentation.
- Contributing to continuous improvement by feeding diagnostic findings into quality, engineering, and preparation processes.
- Building strong working relationships across Sales, Service, Product Management, and Technical teams to support operational success.
What You'll Need
- Extensive knowledge of the Volvo Construction Equipment product range and the wider construction industry.
- Advanced diagnostic capability across mechanical, hydraulic, electrical, electronic and CAN-bus systems, along with experience using OEM diagnostic software and machine configuration tools.
- Confidence in interpreting technical schematics, wiring diagrams, hydraulic circuits and software configurations, while producing clear and concise reports for engineering, product management and OEM stakeholders.
- Strong technical expertise with the ability to diagnose complex faults and understand system behaviour at a deep level.
- Excellent communication and relationship-building skills, with the ability to work effectively across Product Management, Engineering, Sales, Service and Technical teams.
- A proactive, analytical and collaborative approach, with a focus on improving machine reliability, reducing repeat failures and supporting continuous improvement initiatives.
- Ability to work effectively in a fast-paced environment, managing multiple technical priorities while remaining calm under pressure and delivering high-quality outcomes.
- Full UK Driving Licence and flexibility to travel, work away from home when required, attend training in the UK and overseas, and work occasional weekends or overnight stays to meet business needs.
What's in it for You?
- Health & Wellbeing: Health Cash Plan, 24/7 GP service, free physiotherapy access, and a wide range of wellbeing support.
- Family & Lifestyle Support: Enhanced sick pay, maternity, paternity and adoption leave, IVF support, and retirement benefits.
- Financial Benefits: Pension with up to 5% matched contributions, Cycle to Work scheme, EV salary sacrifice schemes, and employee discounts.
- Recognition & Community: Refer-a-friend bonuses, long service awards, volunteering days, and recognition through our Caring, Daring, Sharing awards programme.
- Additional Perks: Christmas shutdown as part of your annual leave entitlement, plus opportunities to get involved through our Employee Council and Social Committee.
If you're an experienced technical specialist with a passion for diagnostics, engineering excellence, and continuous improvement, we'd love to hear from you. Apply today and help ensure every Volvo machine leaves our Preparation Centre performing at its very best.
Our values
Our way of working as a professional community can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
Technical Support Specialist New Machines in Scunthorpe employer: SMT GB
SMT GB is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. As a Field Service Engineer in Leicester & Surrounding Areas, you will benefit from competitive salaries, comprehensive training programmes, and the opportunity to work with cutting-edge Volvo construction equipment, all while being part of a supportive team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist New Machines in Scunthorpe
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Specialist New Machines role you’re after at SMT GB.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at SMT GB a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at SMT GB.
✨Apply Through Company Websites
When you spot a role like Technical Support Specialist New Machines at SMT GB, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Specialist New Machines in Scunthorpe
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Specialist New Machines, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at SMT GB a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to SMT GB specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at SMT GB
✨Brush Up on Core Engineering Principles
Before heading into the interview with SMT GB, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like SMT GB want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
