At a Glance
- Tasks: Service and repair heavy construction equipment while delivering top-notch customer service.
- Company: Join a leading company in the construction equipment industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, health cash plan, free physio access, and enhanced sick pay.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real impact by solving mechanical problems and enhancing customer satisfaction.
- Qualifications: Engineering qualification in Plant Maintenance or related field; experience with heavy machinery required.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Field Service Engineer to be based from our Horsham depot, this role will be covering North West London. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
Responsibilities
- Service and repair Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports and timesheets in 'real time' providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call out requests.
- Attend any relevant product or systems training courses.
Qualifications
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers.
- Work with a cost conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest and trustworthy.
- Ability to understand technical literature/systems.
Desirable
- Experience of Welding and Fabrication.
Benefits
What’s in it for you? Alongside a competitive salary we offer you a host of fantastic benefits!
- Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
- Free Physio Access - Speak to a physio by phone or video.
- 24/7 GP Service - Private GP access anytime.
- Enhanced Sick Pay - Extra support when you’re unwell, meaning you can rest a little easier while you recover.
- Family Leave - Enhanced maternity, paternity and adoption leave.
- IVF Support - Paid time off for treatment and appointments.
- Retirement Support - Enjoy bonuses and phasedown days when it's time to retire.
Field Service Engineer in Ruislip employer: SMT GB
Join our dynamic team as a Field Service Engineer based in Horsham, where we prioritise a supportive work culture and employee well-being. With competitive salaries and comprehensive benefits including health cash plans, free physio access, and enhanced family leave, we are committed to fostering your professional growth while ensuring a healthy work-life balance. Our focus on delivering exceptional service to our customers, combined with opportunities for training and development, makes us an outstanding employer in the construction equipment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Ruislip
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with heavy construction equipment. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or attend job fairs, bring along examples of your work or projects you've tackled. This hands-on approach can really set you apart from the crowd.
✨Tip Number 3
Don’t shy away from follow-ups! After an interview or meeting, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds and shows you're genuinely keen on the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your qualifications. Plus, it shows us you’re serious about joining our team and ready to deliver that first-class service we pride ourselves on.
We think you need these skills to ace Field Service Engineer in Ruislip
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with heavy construction plant and any specific skills that match the job description, like diagnostic skills or technical knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for delivering first-class service and how you can contribute to our team at StudySmarter.
Show Off Your Technical Skills:Don’t forget to showcase your technical qualifications and experience in your application. Mention any formal engineering qualifications and your hands-on experience with diesel engines, hydraulics, and electrics to grab our attention!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SMT GB
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy construction plant and diesel engines. Be ready to discuss your experience with diagnostics and troubleshooting, as well as any specific projects you've worked on that showcase your skills.
✨Showcase Your Customer Service Skills
Since the role involves interacting with both internal and external customers, prepare examples of how you've delivered excellent service in the past. Think about times when you identified revenue opportunities or resolved customer issues effectively.
✨Be Ready for Real-Time Problem Solving
During the interview, you might be asked to solve a hypothetical problem on the spot. Practice articulating your thought process clearly and logically, demonstrating your ability to diagnose issues and propose solutions quickly.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to service delivery and their expectations for the Field Service Engineer role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
