Product & Application Specialist (Road Equipment) in Pontypridd

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in the US.

SMT GB is searching for a dedicated Product & Application Specialist focused on Road Equipment. In this role, you will leverage your technical expertise and knowledge to support our sales teams and customers, ensuring they fully understand and can utilise our comprehensive range of road equipment products.

What You’ll Be Doing

• Provide professional technical & advisory support to both Road Equipment Engineers, GPE Engineers and customers for our range of Dynapac Road Equipment products.
• Co-ordinate together with the service team and technical support, including site visits with customers at either SMT locations or customer premises.
• Assist sales department with demonstrations, technical modifications, including the preparation of documentation.
• Investigate, diagnose repeat failures and liaise with relevant individuals as appropriate.
• Provide high quality reports.
• Advise on technical warranty claims and procedures with suppliers and SMT warranty department.
• Deliver engaging, learner focussed technical training both internally and externally on all Road Machinery products, in support of the SMT GB Training Department.
• Build and maintain relationships with both new and existing customers.

What You’ll Bring

• Proven experience in the construction or heavy machinery industry, specifically with road equipment.
• Strong technical background, ideally holding an NVQ Level 3 or equivalent qualification in Engineering or Construction Equipment.
• Experience delivering training to both internal stakeholders and external customers.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to a non-technical audience.
• Demonstrable ability to engage with customers and build lasting relationships.
• Self‑motivated, proactive, and a strong team player.
• Ability to travel within the UK and occasionally internationally for client meetings and product demonstrations.
• A valid driver's license.

Desirable

• Familiarity with ERP systems and reporting tools.
• Knowledge of Dynapac equipment.

What’s in it for you?

Alongside a competitive salary we offer you a host of fantastic benefits!

Taking Care of You

• Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access – Speak to a physio by phone or video.
• 24/7 GP Service – Private GP access anytime.

Life Outside of Work

• Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
• Family Leave – Enhanced maternity, paternity and adoption leave.
• IVF Support – Paid time off for treatment and appointments.
• Retirement Support – Enjoy bonuses and phasedown days when it's time to retire.

Financial Extras

• Pension – We match your contributions up to 5%.
• Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
• Cycle to Work – Save on a new bike and accessories.
• Discounts Platform – Save on groceries, holidays, shopping and more.

Feeling Part of the Team

You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.

Our values

Our way of working as a professional community can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realise we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.