At a Glance
- Tasks: Support sales teams and customers with expert knowledge of road equipment.
- Company: Join a leading distribution company in the machinery and trucks sector.
- Benefits: Enjoy health plans, enhanced sick pay, and financial perks like pension matching.
- Other info: Work in a caring, daring, and sharing environment with great career growth.
- Why this job: Make an impact in the construction industry while building lasting customer relationships.
- Qualifications: Experience in heavy machinery and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium, Luxembourg, Great Britain, the Netherlands, and the US.
SMT GB is searching for a dedicated Product & Application Specialist focused on Road Equipment. In this role, you will leverage your technical expertise and knowledge to support our sales teams and customers, ensuring they fully understand and can utilise our comprehensive range of road equipment products.
What You'll Be Doing
- Provide professional technical & advisory support to both Road Equipment Engineers, GPE Engineers and customers for our range of Dynapac Road Equipment products.
- Co-ordinate together with the service team and technical support, including site visits with customers at either SMT locations or customer premises.
- Assist sales department with demonstrations, technical modifications, including the preparation of documentation.
- Investigate, diagnose repeat failures and liaise with relevant individuals as appropriate, providing high quality reports.
- Advise on technical warranty claims and procedures with suppliers and SMT warranty department.
- Deliver engaging, learner focused technical training both internally and externally on all Road Machinery products, in support of the SMT GB Training Department.
- Build and maintain relationships with both new and existing customers.
What You'll Bring
- Proven experience in the construction or heavy machinery industry, specifically with road equipment.
- Strong technical background, ideally holding an NVQ Level 3 or equivalent qualification in Engineering or Construction Equipment.
- Experience delivering training to both internal stakeholders and external customers.
- Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to a non-technical audience.
- Demonstrable ability to engage with customers and build lasting relationships.
- Self‐motivated, proactive, and a strong team player.
- Ability to travel within the UK and occasionally internationally for client meetings and product demonstrations.
- A valid driver's license.
Desirable
- Familiarity with ERP systems and reporting tools.
- Knowledge of Dynapac equipment.
What's in it for you?
Alongside a competitive salary we offer you a host of fantastic benefits!
- Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
- Free Physio Access – Speak to a physio by phone or video.
- 24/7 GP Service – Private GP access anytime.
That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.
Life Outside of Work
- Enhanced Sick Pay – Extra support when you're unwell, meaning you can rest a little easier while you recover.
- Family Leave – Enhanced maternity, paternity and adoption leave.
- IVF Support – Paid time off for treatment and appointments.
- Retirement Support – Enjoy bonuses and phasedown days when its time to retire.
Financial Extras
- Pension – We match your contributions up to 5%.
- Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
- Cycle to Work – Save on a new bike and accessories.
- Discounts Platform – Save on groceries, holidays, shopping and more.
Feeling Part of the Team
You'll also have access to a range of team-focused benefits, including a refer‐a‐friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Our values
Our way of working as a professional community can be best described as Caring, Daring and Sharing. Caring because we are service‐minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realise we're doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
Product & Application Specialist (Road Equipment) in North Shields employer: SMT GB
SMT is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on health and wellness benefits, enhanced family leave, and a supportive work culture that values innovation and teamwork, SMT fosters an engaging environment for its staff. As a Product & Application Specialist based from home, you will enjoy the flexibility of remote work while being part of a dedicated team that encourages continuous learning and development in the dynamic field of road equipment.
StudySmarter Expert Advice🤫
We think this is how you could land Product & Application Specialist (Road Equipment) in North Shields
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and heavy machinery industry. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your technical expertise with road equipment. When you get the chance to meet potential employers, use this to demonstrate how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to product knowledge and customer engagement. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SMT. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Product & Application Specialist (Road Equipment) in North Shields
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product & Application Specialist role. Highlight your experience in the construction or heavy machinery industry, especially with road equipment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your technical expertise can benefit our sales teams and customers. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don't shy away from explaining complex concepts simply. We want to see your ability to connect with both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows you're keen on joining our team at SMT!
How to prepare for a job interview at SMT GB
✨Know Your Stuff
Make sure you brush up on your technical knowledge about road equipment, especially Dynapac products. Be ready to discuss specific features and benefits, as well as any recent developments in the industry. This will show that you're not just familiar with the products but also passionate about them.
✨Showcase Your Training Skills
Since the role involves delivering training, prepare examples of how you've successfully trained others in the past. Think about the methods you used and how you engaged your audience. Being able to articulate this will demonstrate your capability to deliver effective training sessions.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences and share relevant anecdotes from your own background. This will help you come across as personable and relatable, which is key for a role that involves customer interaction.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as diagnosing equipment failures or managing warranty claims. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your problem-solving skills and experience.
