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- Tasks: Service and repair heavy machinery while delivering top-notch customer support.
- Company: Dynamic company focused on innovation in the construction equipment sector.
- Benefits: Competitive salary, generous leave, pension contributions, and wellness support.
- Why this job: Join a team that values your skills and offers real career growth opportunities.
- Qualifications: Engineering qualification and experience in heavy machinery repair required.
- Other info: Enjoy a supportive work environment with various employee benefits and training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: We are looking for a Field Service Engineer - Road Machinery. This role will be part of a team of engineers covering the central belt of Scotland. The focus of this role is to ensure we deliver a first-class service to both internal and external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
- Service and repair Dynapac Machinery, Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports and timesheets in 'real time' providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call-out requests.
- Attend any relevant product or systems training courses.
Requirements Knowledge, Skills, And Experience: In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers.
- Work with a cost-conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and Outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest and trustworthy.
- Ability to understand technical literature/systems.
Desirable:
- Experience of Welding and Fabrication.
Benefits What We Offer You: In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution.
- 25 days annual leave + Bank Holidays.
- Cycle to Work Scheme.
- Life Assurance 4 x annual salary.
- Yulife – Wellbeing App offering discounts and vouchers.
- Financial/Physical/Mental Health Counselling and Coaching sessions.
- Free Will writing service.
- EAP, which includes 24/7 Doctor access.
- Healthshield – Cashplan for all employees.
- Family Friendly policies.
- Company events.
Field Service Engineer in Livingston employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with heavy machinery. They might know about job openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs related to field service engineering. This not only boosts your experience but also shows potential employers that you're proactive and passionate about the industry.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific machinery you've worked on and how you solved problems. We want to see your expertise shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace Field Service Engineer in Livingston
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your engineering qualifications and relevant experience in your application. We want to see how your skills match up with what we’re looking for, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Field Service Engineer role. Mention specific experiences with heavy construction plant or any relevant machinery you've worked on. This helps us see you as a great fit!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon unless it’s necessary. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SMT GB
✨Know Your Machinery
Before the interview, brush up on your knowledge of Dynapac and Volvo construction equipment. Familiarise yourself with common issues and solutions, as well as the latest software updates. This will show your technical competence and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you identified mechanical problems and successfully resolved them. Highlight your advanced diagnostic skills and how you communicated these solutions to customers or colleagues. This will demonstrate your ability to think on your feet.
✨Understand the Commercial Aspect
Be ready to discuss how you can contribute to revenue opportunities. Think about ways you’ve previously promoted aftermarket solutions or additional services. Showing that you have a cost-conscious mindset will resonate well with the interviewers.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with customers and team members, being able to communicate technical information in an understandable way is crucial. Consider doing mock interviews to refine your communication skills.