Field Service Engineer in Hereford

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in the US.

About The Role

To effectively and competently carry out diagnostics, service and repair of machinery within the geographical area, ensuring we deliver a first class service to both internal & external customers. To be responsible for seeking revenue opportunities and discuss these with customers, Customer Support Representatives (CSRs) and your Line Manager.

Main Tasks / Responsibilities / Authorities

• To self-manage the service and repair Volvo construction equipment or miscellaneous equipment within the geographical area, maintaining safe working practices throughout.
• To identify mechanical problems, using technical knowledge and computerised diagnostic equipment, offering guidance and advice to the customer.
• To carry out duties in a commercially focussed way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• To be the main point of contact for the customer, ensuring high levels of satisfaction through effective resolution of queries and regular communication on planned site visits and machine repair progress.
• To carry out all work in line with quotations and time guides, highlighting to management and customers where additional work may be required.
• Maintain a sufficient personal toolkit to enable you to carry out the job effectively.
• In regards to company tooling (including but not limited to laptops, mobile devices, tablets, specialist tooling and lifting equipment), ensure defects are reported, use is in line with current test periods and in line with instructions / training.
• Ensure software updates are installed as new versions are released.
• Accurate completion of systems / paperwork (including but not limited to oil sample reports, Matris readouts, component failure reports, service inspection reports).
• Complete tablet and electronic timesheet inputs in ‘real time’ providing clear and comprehensive details of the work undertaken.
• To order parts for your work as necessary and to return parts in a clean condition at the time of job completion, to aid the efficient invoicing of workshop jobs.
• To assist and coach colleagues with technical support and guidance where necessary.
• To ensure a smart and professional appearance, wearing appropriate work wear and Personal Protective Equipment (PPE), and to ensure housekeeping in your work area and van is of a high standard.
• Flexibility to work overtime as and when necessary and to honour reasonable call out requests.
• Attend any relevant product / systems training courses, staying away from home where required, to ensure a high standard of competence required to efficiently complete duties.
• Work in accordance with SMT GB standards of health, safety, quality and environmental care.
• Work in accordance with the SMT GB Commercial Vehicle Policy.
• Any other duties that may be reasonably requested by your manager.

What You’ll Bring

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers.
• Work with a cost conscious mindset to ensure maximum profitability.
• Ability to problem solve and high level of diagnostic skills.
• Confident using computer systems and outlook.
• High levels of attention to detail.
• Conscientious in all aspects of the job.
• Highly responsible, reliable, honest and trustworthy.
• Ability to understand technical literature/systems.

Desirable

• Experience of Welding and Fabrication.

What’s in it for you?

Alongside a competitive salary we offer you a host of fantastic benefits!

Taking Care of You

• Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access – Speak to a physio by phone or video.
• 24/7 GP Service – Private GP access anytime.

Life Outside of Work

• Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
• Family Leave – Enhanced maternity, paternity and adoption leave.
• IVF Support – Paid time off for treatment and appointments.
• Retirement Support – Enjoy bonuses and phasedown days when it's time to retire.

Financial Extras

• Pension – We match your contributions up to 5%.
• Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
• Cycle to Work – Save on a new bike and accessories.
• Discounts Platform – Save on groceries, holidays, shopping and more.

Feeling Part of the Team

You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.

Our values

Our way of working as a professional community can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.