About the Role:
We are seeking a Field Service Engineer based at our Newcastle depot.
The role focuses on delivering first-class service to internal and external customers, actively seeking revenue opportunities, and discussing these with customers, Customer Support Representatives, and your Line Manager.
Responsibilities:
Knowledge, Skills, and Experience:
In order to succeed, you should have:
Life Outside of Work:
Financial Extras:
Team Engagement:
We are seeking a Field Service Engineer based at our Newcastle depot.
The role focuses on delivering first-class service to internal and external customers, actively seeking revenue opportunities, and discussing these with customers, Customer Support Representatives, and your Line Manager.
Responsibilities:
- Service and repair Volvo construction equipment and other machinery
- Identify mechanical issues using technical knowledge and diagnostic equipment, providing guidance to customers
- Promote additional service revenue and aftermarket solutions in a commercially focused manner
- Follow quotations and time guides, notifying management of potential additional work
- Ensure software updates are installed upon release
- Complete tablet inputs, electronic reports, and timesheets in real-time with detailed work descriptions
- Order necessary parts and return them in a clean condition upon job completion
- Work overtime and respond to call-out requests as needed
- Attend relevant training courses
Knowledge, Skills, and Experience:
In order to succeed, you should have:
- A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G)
- Relevant experience in repairing and maintaining heavy construction plant, with proven skills in diesel engines, transmissions, hydraulics, and electrics
- Advanced diagnostic and troubleshooting skills, with a good understanding of hydraulics, electrics, and EATS
- Effective communication skills with colleagues, management, and customers
- A cost-conscious approach to maximize profitability
- Strong problem-solving and diagnostic abilities
- Proficiency with computer systems and Outlook
- High attention to detail and conscientiousness
- Reliability, honesty, and responsibility
- Ability to understand technical literature and systems
- Experience in Welding and Fabrication
- Competitive salary and comprehensive benefits package
- Health Cash Plan, covering prescriptions, glasses, dental, physiotherapy, and more
- Free physiotherapy consultations via phone or video
- 24/7 private GP services
- Additional health and wellbeing support
Life Outside of Work:
- Enhanced sick pay
- Family leave including maternity, paternity, and adoption leave
- Support for IVF treatments
- Retirement support with bonuses and phased retirement options
Financial Extras:
- Employer-matched pension contributions up to 5%
- Car leasing schemes via salary sacrifice
- Cycle to Work scheme
- Discounts on shopping, holidays, and groceries
Team Engagement:
- Referral bonuses, long service awards, volunteering days, Christmas shutdown, and involvement opportunities through Employee Council and Social Committee
