At a Glance
- Tasks: Join us as a Field Service Engineer, servicing and repairing Volvo construction equipment across central Scotland.
- Company: We are a leading provider of construction equipment services, dedicated to customer satisfaction and innovation.
- Benefits: Enjoy 25 days annual leave, a 5% pension contribution, and access to health and wellness support.
- Other info: Opportunities for overtime and training courses to enhance your skills.
- Why this job: Be part of a dynamic team, solve real-world problems, and make a tangible impact in the industry.
- Qualifications: You need a formal engineering qualification and experience in heavy construction plant maintenance.
The predicted salary is between 36000 - 60000 £ per year.
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
Job Title: Field Service Engineer - Scotland
Location: Field-Based – Stirling, Edinburgh, Glasgow, Dunfermline and surrounding areas
Contract: Full Time, Permanent
About The Role
We are looking for a Field Service Engineer to join our team, supporting customers across Stirling, Edinburgh, Glasgow, Dunfermline and the surrounding areas.
The focus of this role is to deliver a first-class service to both internal and external customers while maintaining and repairing Volvo Construction Equipment and associated machinery. You'll be responsible for identifying customer needs, maximising machine uptime and promoting SMT GB's aftermarket products and services where appropriate.
What You'll Be Doing
- Service, maintain and repair Volvo Construction Equipment and associated machinery.
- Diagnose and resolve mechanical, hydraulic and electrical faults using technical expertise and diagnostic equipment.
- Identify additional service and repair opportunities and discuss these with customers and internal teams.
- Carry out all work in line with quotations and time guides, highlighting where additional work may be required.
- Install software updates and system enhancements when released.
- Complete electronic job cards, reports and timesheets accurately and in real time.
- Order and manage parts required for repairs and return parts promptly upon job completion.
- Support call-out and overtime requirements where required.
- Attend product and systems training to maintain technical competence and product knowledge.
- Ensure all work is completed safely and in accordance with company and manufacturer standards.
About You
To be successful in this role, you'll bring strong technical capability, a proactive attitude and a customer-focused approach. You'll be someone who takes pride in delivering high-quality work, enjoys problem-solving and can work independently while representing SMT GB professionally on customer sites.
You Will Have
- A formal engineering qualification in Plant Maintenance, Agricultural Engineering, HGV Mechanics or a related discipline (NVQ Level 3, City & Guilds or equivalent).
- Proven experience repairing and maintaining heavy construction plant, agricultural machinery, HGVs or similar equipment.
- Strong diagnostic and fault-finding skills across diesel engines, transmissions, drivetrains, hydraulics and electrical systems.
- Excellent problem-solving abilities and a methodical approach to fault diagnosis.
- Good communication skills and the ability to build relationships with customers and colleagues.
- Strong IT skills and confidence using digital reporting systems.
- A commercially aware mindset with a focus on delivering excellent customer service.
- High levels of attention to detail and a professional approach to work.
- A full UK driving licence.
Desirable
- Welding and fabrication experience.
- Previous experience working with Volvo Construction Equipment or similar heavy plant machinery.
What We Offer
- Health Cash Plan, 24/7 GP access and physiotherapy support.
- Enhanced sick pay, maternity, paternity and adoption leave.
- Pension with up to 5% employer contributions.
- Cycle to Work scheme and salary sacrifice car leasing options.
- Employee discounts platform.
- Paid volunteering day, refer-a-friend bonus and long service awards.
- Access to employee‑led initiatives, recognition programmes and wellbeing support.
Field Service Engineer - Stirling employer: SMT GB
SMT GB is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. As a Field Service Engineer in Leicester & Surrounding Areas, you will benefit from competitive salaries, comprehensive training programmes, and the opportunity to work with cutting-edge Volvo construction equipment, all while being part of a supportive team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Stirling
✨Tip Number 1
Familiarise yourself with Volvo construction equipment and the specific models you might be working on. Understanding the common issues and solutions can give you an edge during interviews and discussions with potential colleagues.
✨Tip Number 2
Brush up on your diagnostic skills, especially with diesel engines and hydraulics. Being able to demonstrate your troubleshooting abilities in practical scenarios can set you apart from other candidates.
✨Tip Number 3
Network with current or former Field Service Engineers in the industry. They can provide insights into the role and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss how you can contribute to revenue opportunities and customer satisfaction. Think of examples from your past experience where you successfully identified additional service needs or improved customer relations.
We think you need these skills to ace Field Service Engineer - Stirling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in plant maintenance and heavy construction equipment. Emphasise your technical skills, especially in diesel engines, hydraulics, and diagnostics, as these are crucial for the Field Service Engineer role.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and your commitment to delivering excellent customer service.
Highlight Relevant Qualifications:Clearly state your formal engineering qualifications, such as NVQ 3 or C&G, and any additional training related to welding and fabrication. This will show that you meet the essential requirements of the job.
Showcase Soft Skills:Don’t forget to mention your communication skills and reliability. The ability to work well with colleagues and customers is vital, so provide examples of how you've successfully collaborated in previous roles.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Make sure to highlight your formal engineering qualifications and relevant experience in the repair and maintenance of heavy construction plant. Be prepared to discuss specific examples of your work with diesel engines, hydraulics, and electrics.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully diagnosed and resolved mechanical issues. This will showcase your advanced diagnostic skills and ability to think critically under pressure.
✨Communicate Effectively
Since the role involves liaising with customers and colleagues, practice clear and concise communication. Prepare to explain complex technical concepts in a way that is easy for non-technical individuals to understand.
✨Emphasise Your Commercial Awareness
Discuss how you can contribute to revenue opportunities by promoting aftermarket solutions. Show that you understand the importance of working with a cost-conscious mindset to maximise profitability for the company.
