Field Service Engineer

SMT is a leading full‑service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in the US.

Grade: 11

Location: Covering the North West of Scotland but reporting to our Stirling Depot

Contract: Full‑time, permanent

About The Role

We are looking for a Field Service Engineer to be based from our Stirling depot. This role will cover the North West of Scotland. The focus of this role is to ensure we deliver a first‑class service to both internal and external customers, actively seek revenue opportunities, and discuss these with customers, Customer Support Representatives, and your Line Manager.

What You\’ll Be Doing

• Service and repair Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed when new versions are released.
• Complete tablet inputs, electronic reports and timesheets in real time providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and return parts in a clean condition and at the time of job completion.
• Be able to work overtime as and when required and honour reasonable call‑out requests.
• Attend relevant product or systems training courses.

What You\’ll Bring

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (e.g. NVQ 3/C&G).
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers.
• Work with a cost‑conscious mindset to ensure maximum profitability.
• Ability to problem‑solve and a high level of diagnostic skills.
• Confidence in using computer systems and Outlook.
• High levels of attention to detail.
• Conscientious in all aspects of the job.
• Highly responsible, reliable, honest and trustworthy.
• Ability to understand technical literature/systems.

Desirable

• Experience of welding and fabrication.

What\’s in it for you?

Taking Care of You

• Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentist appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free physio access – Speak to a physio by phone or video.
• 24/7 GP service – Private GP access anytime.
• We also offer a whole host of additional Health & Wellbeing support and benefits.

Life Outside of Work

• Enhanced sick pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
• Family leave – Enhanced maternity, paternity and adoption leave.
• IVF support – Paid time off for treatment and appointments.
• Retirement support – Enjoy bonuses and phasedown days when it’s time to retire.

Financial Extras

• Pension – We match your contributions up to 5%.
• Car leasing – Salary sacrifice schemes through Tusker or Octopus.
• Cycle to work – Save on a new bike and accessories.
• Discounts platform – Save on groceries, holidays, shopping and more.

Feeling Part of the Team

You’ll also have access to a range of team‑focused benefits, including a refer‑a‑friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.

Our values

Our way of working as a professional community can be best described as Caring, Daring and Sharing. Caring because we are service‑minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realise we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly. Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.