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- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join a leading company in the construction industry focused on delivering top-notch service.
- Benefits: Enjoy 25 days of leave, a pension plan, and wellness support.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Must have an engineering qualification and experience with heavy construction plant repairs.
- Other info: Opportunities for overtime and training to enhance your skills.
The predicted salary is between 30000 - 42000 £ per year.
4 weeks ago Be among the first 25 applicants
About the Role:
We are looking for a Field Service Engineer to be based from our Newcastle depot.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
- Work in line with quotations and time guides, highlighting to management where additional work may be required
- Ensure software updates are installed as new versions are released
- Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
- Able to work overtime as and when required and to honour reasonable call out requests
- Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
- Ability to communicate efficiently with colleagues, management and customers
- Work with a cost conscious mindset to ensure maximum profitability
- Ability to problem solve and high level of diagnostic skills
- Confident using computer systems and outlook
- High levels of attention to detail
- Conscientious in all aspects of the job
- Highly responsible, reliable, honest and trustworthy
- Ability to understand technical literature/systems
Desirable:
- Experience of Welding and Fabrication
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Yulife – Wellbeing App offering discounts and vouchers
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield – Cashplan for all employees
- Family Friendly policies
- Company events
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Construction
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Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Make sure to familiarize yourself with Volvo construction equipment and its specific maintenance requirements. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Field Service Engineers in the industry. They can provide valuable insights into the role and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience with advanced diagnostic tools and troubleshooting techniques. Be ready to share specific examples of how you've successfully resolved mechanical issues in the past.
✨Tip Number 4
Showcase your customer service skills during the interview. Since this role involves interacting with both internal and external customers, demonstrating your ability to communicate effectively and seek revenue opportunities will set you apart.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the repair and maintenance of heavy construction plant. Emphasize your formal engineering qualifications and any specific skills related to diesel engines, hydraulics, and electrics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Discuss how your background aligns with the company's focus on delivering first-class service and your ability to identify revenue opportunities.
Showcase Technical Skills: Clearly outline your advanced diagnostic and troubleshooting skills in your application. Provide examples of how you've successfully solved mechanical problems in previous roles, demonstrating your technical competence.
Highlight Communication Abilities: Since the role requires effective communication with customers and colleagues, include examples in your application that showcase your ability to convey technical information clearly and work collaboratively.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with heavy construction equipment, especially diesel engines and hydraulics. Highlight specific examples where you've successfully diagnosed and repaired mechanical issues.
✨Demonstrate Customer Service Focus
Since the role emphasizes delivering first-class service, be ready to share instances where you've gone above and beyond for customers. Discuss how you identify revenue opportunities while maintaining strong customer relationships.
✨Prepare for Technical Questions
Expect questions that test your advanced diagnostic and troubleshooting skills. Brush up on your knowledge of computerized diagnostic equipment and be ready to explain your problem-solving process in detail.
✨Emphasize Reliability and Responsibility
The company values honesty and trustworthiness. Be sure to convey your conscientiousness and reliability in previous roles, perhaps by sharing examples of how you've managed your time effectively or handled overtime requests.
