Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join a leading company in the construction industry focused on customer satisfaction.
- Benefits: Enjoy 25 days of leave, a pension plan, and wellness support.
- Why this job: Be part of a dynamic team that values innovation and customer service.
- Qualifications: Must have an engineering qualification and experience with heavy construction equipment.
- Other info: Opportunities for overtime and continuous training available.
The predicted salary is between 30000 - 42000 £ per year.
About the Role:
We are looking for a Field Service Engineer to be based from our Newcastle depot.
The focus of this role is to ensure we deliver a first-class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports, and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call-out requests.
- Attend any relevant product or systems training courses.
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
- Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics, and EATS.
- Ability to communicate efficiently with colleagues, management, and customers.
- Work with a cost-conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and Outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest, and trustworthy.
- Ability to understand technical literature/systems.
Desirable:
- Experience of Welding and Fabrication.
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution.
- 25 days annual leave + Bank Holidays.
- Cycle to Work Scheme.
- Life Assurance 4 x annual salary.
- Yulife – Wellbeing App offering discounts and vouchers.
- Financial/Physical/Mental Health Counselling and Coaching sessions.
- Free Will writing service.
- EAP, which includes 24/7 Doctor access.
- Healthshield – Cashplan for all employees.
- Family Friendly policies.
- Company events.
#J-18808-Ljbffr
Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with heavy construction equipment during any networking opportunities. Engage with professionals in the industry, attend relevant trade shows, or join online forums where you can discuss your expertise and learn about potential job openings.
✨Tip Number 2
Familiarize yourself with the latest diagnostic tools and software used in the field. Being able to demonstrate your proficiency with these technologies can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Consider reaching out to current or former employees of StudySmarter to gain insights into the company culture and expectations for the Field Service Engineer role. This can help you tailor your approach and show that you understand what it means to work with us.
✨Tip Number 4
Stay updated on industry trends and advancements in construction technology. Being knowledgeable about the latest developments will not only enhance your conversations with potential employers but also demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the repair and maintenance of heavy construction plant. Emphasize your formal engineering qualifications and any specific skills related to diesel engines, hydraulics, and electrics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Discuss how your technical knowledge and problem-solving abilities align with the company's focus on delivering first-class service and seeking revenue opportunities.
Showcase Your Technical Skills: Be specific about your advanced diagnostic and troubleshooting skills. Mention any experience you have with computerized diagnostic equipment and how you've successfully identified and resolved mechanical problems in the past.
Highlight Soft Skills: Don't forget to mention your ability to communicate effectively with colleagues and customers. Highlight your attention to detail, reliability, and conscientiousness, as these traits are essential for the role.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Be prepared to discuss your formal engineering qualifications and relevant experience in detail. Highlight specific examples of how you've successfully diagnosed and repaired heavy construction equipment, especially focusing on diesel engines, hydraulics, and electrics.
✨Demonstrate Customer Service Focus
Since the role emphasizes delivering first-class service, be ready to share experiences where you effectively communicated with customers and colleagues. Discuss how you identified revenue opportunities and provided solutions that benefited both the customer and the company.
✨Prepare for Problem-Solving Scenarios
Expect to face technical questions or scenarios during the interview. Practice articulating your thought process when diagnosing mechanical issues and how you approach troubleshooting, ensuring you convey your advanced diagnostic skills.
✨Emphasize Attention to Detail
The job requires high levels of attention to detail, so be sure to mention instances where your meticulous nature led to successful outcomes. Discuss how you manage documentation, such as electronic reports and timesheets, to ensure accuracy and compliance.
