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- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join a leading company focused on delivering top-notch service in the construction industry.
- Benefits: Enjoy 25 days of leave, a pension plan, and wellness perks like counseling and discounts.
- Why this job: Be part of a dynamic team that values technical skills and offers growth opportunities.
- Qualifications: Must have an engineering qualification and experience with heavy construction plant maintenance.
- Other info: Located within 20 miles of Aberdeen; overtime and call-out flexibility required.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
We are looking for a Field Service Engineer to report into our Stirling depot, this role will be covering North East Scotland.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
- Work in line with quotations and time guides, highlighting to management where additional work may be required
- Ensure software updates are installed as new versions are released
- Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
- Able to work overtime as and when required and to honour reasonable call out requests
- Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
- Ability to communicate efficiently with colleagues, management and customers
- Work with a cost conscious mindset to ensure maximum profitability
- Ability to problem solve and high level of diagnostic skills
- Confident using computer systems and outlook
- High levels of attention to detail
- Conscientious in all aspects of the job
- Highly responsible, reliable, honest and trustworthy
- Ability to understand technical literature/systems
- Located within 20 miles of Aberdeen
Desirable:
- Experience of Welding and Fabrication
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Yulife – Wellbeing App offering discounts and vouchers
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield – Cashplan for all employees
- Family Friendly policies
- Company events
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Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Make sure to familiarize yourself with Volvo construction equipment and its specific maintenance requirements. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in diagnosing and repairing heavy machinery, especially diesel engines and hydraulics. Be ready to discuss specific examples where you successfully solved complex problems.
✨Tip Number 3
Prepare to showcase your communication skills. Since you'll be interacting with customers and colleagues, think of instances where you've effectively communicated technical information to non-technical people.
✨Tip Number 4
Research the company culture at StudySmarter and be ready to explain how your values align with theirs. This can set you apart as a candidate who is not only qualified but also a good fit for the team.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the repair and maintenance of heavy construction plant. Emphasize your formal engineering qualifications and any specific skills related to diesel engines, hydraulics, and diagnostics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Discuss how your background aligns with the company's focus on delivering first-class service and your ability to identify revenue opportunities.
Showcase Technical Skills: Clearly outline your advanced diagnostic and troubleshooting skills in your application. Provide examples of how you've successfully resolved mechanical problems in previous roles, demonstrating your technical competence.
Highlight Communication Abilities: Since the role requires effective communication with customers and colleagues, include examples in your application that showcase your ability to convey technical information clearly and work collaboratively.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Be prepared to discuss your formal engineering qualifications and relevant experience in the repair and maintenance of heavy construction plant. Highlight specific examples where you've successfully diagnosed and repaired mechanical issues.
✨Demonstrate Customer Service Focus
Since the role emphasizes delivering first-class service, share experiences where you effectively communicated with customers or colleagues. Discuss how you identified revenue opportunities and promoted solutions that benefited both the customer and the company.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your troubleshooting skills. Prepare to walk through a technical problem you encountered, detailing your thought process and the steps you took to resolve it. This will showcase your advanced diagnostic abilities.
✨Familiarize Yourself with Company Values
Research the company's commitment to quality service and customer satisfaction. Be ready to discuss how your personal values align with theirs, particularly regarding reliability, honesty, and attention to detail in your work.
