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For Companies At a Glance
- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join a leading company focused on delivering top-notch service to customers.
- Benefits: Enjoy 25 days off, a pension plan, and wellness perks like counseling and discounts.
- Why this job: Be part of a dynamic team that values technical skills and offers growth opportunities.
- Qualifications: Must have an engineering qualification and experience in heavy construction plant maintenance.
- Other info: Opportunities for overtime and training courses available.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
We are looking for a Field Service Engineer to be based from our Newcastle depot.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative’s and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
- Work in line with quotations and time guides, highlighting to management where additional work may be required
- Ensure software updates are installed as new versions are released
- Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
- Able to work overtime as and when required and to honour reasonable call out requests
- Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
- Ability to communicate efficiently with colleagues, management and customers
- Work with a cost conscious mindset to ensure maximum profitability
- Ability to problem solve and high level of diagnostic skills
- Confident using computer systems and outlook
- High levels or attention to detail
- Conscientious in all aspects of the job
- Highly responsible, reliable, honest and trustworthy
- Ability to understand technical literature/systems
Desirable:
- Experience of Welding and Fabrication
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Yulife – Wellbeing App offering discounts and vouchers
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield – Cashplan for all employees
- Family Friendly policies
- Company events
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Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarize yourself with Volvo construction equipment and its specific maintenance requirements. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your diagnostic and troubleshooting skills, especially related to diesel engines and hydraulics. Being able to discuss real-life scenarios where you've successfully identified and solved mechanical issues can set you apart.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role involves interacting with customers and colleagues, think of examples where you've effectively communicated technical information to non-technical audiences.
✨Tip Number 4
Highlight any experience you have with software systems and electronic reporting. Being comfortable with technology is crucial for this position, so be ready to discuss how you've used similar tools in past roles.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the repair and maintenance of heavy construction plant. Emphasize your formal engineering qualifications and any specific skills related to diesel engines, hydraulics, and electrics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Discuss how your technical knowledge and problem-solving abilities align with the company's focus on delivering first-class service and seeking revenue opportunities.
Showcase Your Technical Skills: Be specific about your advanced diagnostic and troubleshooting skills. Mention any experience you have with computerized diagnostic equipment and how you've successfully identified and resolved mechanical problems in the past.
Highlight Communication Abilities: Since the role involves working closely with customers and colleagues, emphasize your ability to communicate effectively. Provide examples of how you've successfully collaborated with teams or provided guidance to customers in previous roles.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Be prepared to discuss your formal engineering qualifications and relevant experience in detail. Highlight specific examples of how you've successfully diagnosed and repaired heavy construction equipment, especially focusing on diesel engines, hydraulics, and electrics.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've encountered mechanical problems and how you approached troubleshooting them. This will showcase your advanced diagnostic skills and ability to think critically under pressure.
✨Communicate Effectively
Since the role involves interacting with customers and colleagues, practice clear and concise communication. Be prepared to explain technical concepts in a way that is easy for non-technical individuals to understand, demonstrating your ability to connect with various stakeholders.
✨Emphasize a Commercial Mindset
Discuss your experience in identifying revenue opportunities and promoting aftermarket solutions. Show that you understand the importance of working with a cost-conscious mindset and how it contributes to the overall profitability of the company.
