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For Companies At a Glance
- Tasks: Service and repair heavy construction equipment while delivering top-notch customer service.
- Company: Join a leading company in the construction equipment industry with a supportive team culture.
- Benefits: Enjoy health cash plans, enhanced sick pay, and financial perks like pension matching.
- Why this job: Make a real impact by solving mechanical problems and enhancing customer satisfaction.
- Qualifications: Engineering qualification and experience in heavy machinery repair required.
- Other info: Access to team-focused benefits and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
We are looking for a Field Service Engineer to report into our Brownhills depot, covering the Shropshire area. The focus of this role is to ensure we deliver a first class service to both internal and external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing
- Service and repair Volvo construction equipment or miscellaneous equipment
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
- Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
- Work in line with quotations and time guides, highlighting to management where additional work may be required
- Ensure software updates are installed as new versions are released
- Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken
- Order parts for your work as necessary and return parts in a clean condition at the time of job completion
- Able to work overtime as and when required and to honour reasonable call out requests
- Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
- Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS
- Ability to communicate efficiently with colleagues, management and customers
- Work with a cost conscious mindset to ensure maximum profitability
- Ability to problem solve and high level of diagnostic skills
- Confident using computer systems and Outlook
- High levels of attention to detail
- Conscientious in all aspects of the job
- Highly responsible, reliable, honest and trustworthy
- Ability to understand technical literature and systems
Desirable:
- Experience of Welding and Fabrication
Benefits
- What\’s in it for you? Alongside a competitive salary we offer you a host of fantastic benefits
Taking Care of You
- Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dental appointments, physio and more. We cover your basic plan, with the option to upgrade
- Free Physio Access – Speak to a physio by phone or video
- 24/7 GP Service – Private GP access anytime
- That’s not all – We also offer a whole host of additional Health & Wellbeing Support and benefits
Life Outside of Work
- Enhanced Sick Pay – Extra support when you\’re unwell, meaning you can rest a little easier while you recover
- Family Leave – Enhanced maternity, paternity and adoption leave
- IVF Support – Paid time off for treatment and appointments
- Retirement Support – Enjoy bonuses and phasedown days when it’s time to retire
Financial Extras
- Pension – We match your contributions up to 5%
- Car Leasing – Salary sacrifice schemes through Tusker or Octopus
- Cycle to Work – Save on a new bike and accessories
- Discounts Platform – Save on groceries, holidays, shopping and more
Feeling Part of the Team
- You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
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Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect Field Service Engineer role.
✨Tip Number 2
Don’t just sit back and wait for job alerts. Be proactive! Visit our website regularly and apply directly to roles that catch your eye. It shows initiative and can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews like a pro! Research common questions for Field Service Engineers and practice your answers. Highlight your technical skills and experience with heavy construction plant to impress the interviewers.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in repairing and maintaining heavy construction plant, and don’t forget to mention any formal engineering qualifications you have!
Show Off Your Skills: We want to see your advanced diagnostic and troubleshooting skills! Use specific examples from your past work to demonstrate how you've solved mechanical problems and provided excellent service to customers.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experience and skills quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SMT GB
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy construction plant and diesel engines. Be ready to discuss your experience with diagnostics and troubleshooting, as well as any specific projects you've worked on that showcase your skills.
✨Showcase Your Customer Skills
Since this role involves interacting with customers, think of examples where you've provided excellent service or resolved issues effectively. Highlight your ability to communicate clearly and how you can identify revenue opportunities while maintaining customer satisfaction.
✨Be Prepared for Practical Questions
Expect questions that test your problem-solving abilities and technical know-how. You might be asked to diagnose a hypothetical issue or explain how you would approach a specific repair task. Practise articulating your thought process clearly.
✨Demonstrate Your Reliability
Reliability is key in this role, so be prepared to discuss how you manage your time and responsibilities. Share examples of how you've met deadlines, handled overtime, or gone the extra mile to ensure tasks are completed efficiently.