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For Companies At a Glance
- Tasks: Service and repair heavy machinery while delivering top-notch customer support.
- Company: Dynamic company focused on innovation in the construction equipment sector.
- Benefits: Competitive salary, generous leave, pension contributions, and wellness support.
- Why this job: Join a team that values your skills and offers real career growth opportunities.
- Qualifications: Engineering qualification and experience in heavy machinery repair required.
- Other info: Flexible working environment with a focus on employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Grade: 11
Location: Home based but covering the central belt of Scotland
Contract: Full-time, permanent
About the Role:
We are looking for a Field Service Engineer - Road Machinery. This role will be part of a team of engineers covering the central belt of Scotland. The focus of this role is to ensure we deliver a first class service to both internal and external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing:
- Service and repair Dynapac Machinery, Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports and timesheets in 'real time' providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call out requests.
- Attend any relevant product or systems training courses.
Requirements
Knowledge, Skills, And Experience:
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers.
- Work with a cost conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and Outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest and trustworthy.
- Ability to understand technical literature/systems.
Desirable:
- Experience of Welding and Fabrication.
Benefits:
What We Offer You:
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution.
- 25 days annual leave + Bank Holidays.
- Cycle to Work Scheme.
- Life Assurance 4 x annual salary.
- Yulife – Wellbeing App offering discounts and vouchers.
- Financial/Physical/Mental Health Counselling and Coaching sessions.
- Free Will writing service.
- EAP, which includes 24/7 Doctor access.
- Healthshield – Cashplan for all employees.
- Family Friendly policies.
- Company events.
Field Service Engineer in Edinburgh employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with heavy machinery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs related to field service engineering. This not only boosts your CV but also shows potential employers that you're proactive and passionate about your craft.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific machinery you've worked on and how you solved problems. We want to see your expertise shine through!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace Field Service Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with heavy construction plant and any formal engineering qualifications you have. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you've used them! Whether it's diagnosing a tricky mechanical issue or providing top-notch customer service, give us examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about your experience and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at SMT GB
✨Know Your Machinery
Make sure you brush up on your knowledge of Dynapac and Volvo construction equipment. Familiarise yourself with common issues and repairs, as well as the latest software updates. This will show that you're not just technically competent but also genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved mechanical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your advanced diagnostic skills and how they led to successful outcomes.
✨Communicate Effectively
Since this role involves liaising with customers and colleagues, practice articulating your thoughts clearly. Think about how you can explain complex technical issues in a way that's easy for non-engineers to understand. Good communication can set you apart from other candidates.
✨Be Cost-Conscious
Demonstrate your understanding of the commercial side of the role. Be ready to discuss how you've previously identified revenue opportunities or worked within budget constraints. Showing that you can think commercially will resonate well with the interviewers.