Product Specialist - Compact Equipment in Duxford

Grade: 14

Location: Based from Duxford but with UK travel required

Contract: Full-time, permanent

About The Role
SMT GB is seeking a Product Specialist to be responsible for providing effective, efficient high level technical support for Volvo products, working closely with the Regional Management Teams, SMT approved Dealers, SMTGB depot personnel within your designated geographical area.

What you will be doing:

To provide technical support to the Dealers, SMTGB staff and customers, carry out site visits where necessary, and attend meetings with customers either at SMT depot, dealer or customer premises. Investigate, diagnose, liaise and report, where unusual failures / customer complaints have occurred.

Report unusual & repetitive failures into the Chain reporting system. Ensuring that communication of the issue is clear & concise.

Highlight dealer engineer training requirements through engineer assessments in partnership with Dealers and Regional Management.

Build and maintain relationships with the Dealer network and customers, maintain relationships with key and existing customers.

When required assist the sales support department with technical modifications, supplier product testing and evaluations, including the preparation of documentation.

Use information collected from failure investigations to aid the company in invoice disputes and / or use the information to resolve further issues.

Become aware of competitor after sales field activities and feed these back through the technical support team.

Hold regular documented meetings with dealers to discuss current and on-going cases. On request investigate and advise on all dealer technical issues including warranty and customer disputes.

Carry out formal and informal product training.

Carry out specific Product Training in support of SMTGB Training Department.

Requirements
Knowledge, Skills, And Experience

Proven experience within the construction industry.

Hold a recognised Apprenticeship NVQ 3 with Construction Equipment or Engineering based field or equivalent work experience.

A sound understanding and working knowledge of all VCE products.

Extensive knowledge of Electronics / Hydraulics.

Specialist in fault finding and troubleshooting.

Excellent communication and interpersonal skills.

Ability to build and maintain relationships with customers.

Self-motivated and driven to achieve results.

Ability to work independently and as part of a team.

Prepared to travel inside and outside of the UK for client visits and product training.

A valid driver\’s license.

Desirable

E-Mobility Knowledge / training / awareness.

Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Yulife – Wellbeing App offering discounts and vouchers

Financial/Physical/Mental Health Counselling and Coaching sessions

Free Will writing service

EAP, which includes 24/7 Doctor access

Healthshield – Cashplan for all employees

Family Friendly policies

Company events

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