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For Companies At a Glance
- Tasks: Service and repair heavy construction equipment while delivering top-notch customer service.
- Company: Join a leading distribution company with a rich heritage and international presence.
- Benefits: Enjoy health plans, enhanced sick pay, and financial perks like pension matching.
- Why this job: Be part of a caring and innovative team making a real impact in the industry.
- Qualifications: Engineering qualification and experience in heavy machinery repair required.
- Other info: Access to team-focused benefits and opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in the US.
About The Role
We are looking for a Field Service Engineer to be based from our Stirling depot. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What You Will Be Doing
- Service and repair Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call out requests.
- Attend any relevant product or systems training courses.
What You’ll Bring
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers.
- Work with a cost conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest and trustworthy.
- Ability to understand technical literature/systems.
Desirable
- Experience of Welding and Fabrication.
What’s in it for you?
Alongside a competitive salary we offer you a host of fantastic benefits!
Taking Care of You
- Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
- Free Physio Access – Speak to a physio by phone or video.
- 24/7 GP Service – Private GP access anytime.
Life Outside of Work
- Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
- Family Leave – Enhanced maternity, paternity and adoption leave.
- IVF Support – Paid time off for treatment and appointments.
- Retirement Support – Enjoy bonuses and phasedown days when its time to retire.
Financial Extras
- Pension – We match your contributions up to 5%.
- Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
- Cycle to Work – Save on a new bike and accessories.
- Discounts Platform – Save on groceries, holidays, shopping and more.
Feeling Part of the Team
You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
Our values
Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
Field Service Engineer in Dunfermline employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Dunfermline
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local events, and connect with people on LinkedIn. You never know who might have a lead on that perfect Field Service Engineer role.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for engineers and be ready to showcase your technical skills and problem-solving abilities.
✨Tip Number 3
Show off your passion! When you get the chance to chat with potential employers, let them know why you're excited about working with heavy machinery and how you can contribute to their team. Your enthusiasm can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Engineer in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with heavy construction plant and any specific skills that match the job description, like diagnostic skills or mechanical knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values of Caring, Daring, and Sharing. Keep it concise but impactful!
Show Off Your Technical Skills: Since this role requires advanced diagnostic and troubleshooting skills, make sure to mention any specific tools or software you’re familiar with. We want to see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in the loop for this exciting opportunity!
How to prepare for a job interview at SMT GB
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy construction plant and diesel engines. Be ready to discuss your experience with diagnostics and repairs, as well as any specific machinery you've worked on. This will show that you're not just a candidate, but someone who truly understands the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled mechanical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your advanced diagnostic skills and ability to think on your feet, which is crucial for a Field Service Engineer.
✨Communicate Clearly
Since this role involves liaising with customers and colleagues, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable discussing technical issues in layman's terms. Good communication can set you apart from other candidates.
✨Align with Company Values
Familiarise yourself with SMT's values of Caring, Daring, and Sharing. Think about how your personal work ethic aligns with these principles. During the interview, share examples of how you've gone the extra mile for customers or collaborated effectively with a team. This will show that you're a good cultural fit for the company.