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For Companies At a Glance
- Tasks: Coordinate servicing and repair activities while managing resources for timely customer issue resolution.
- Company: Join a dynamic team in Warrington focused on excellent service delivery.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellness support.
- Why this job: Make a real difference by ensuring top-notch service and support for customers.
- Qualifications: Strong customer service skills, IT proficiency, and ability to manage resources effectively.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Grade: 12
Location: Warrington
Contract: Full-time, permanent
About The Role
The main focus of this role will be to co-ordinate the end to end management of servicing and repair activities, while managing and prioritising resources to ensure customer issues are resolved in a timely manner. Ensuring a high level of cooperation and communication across the business to deliver an excellent and consistent level of service.
What you will be doing:
- To be responsible for the co-ordination of allocated engineers diaries, materials, labour and other necessary resources required for the efficient completion of any job.
- To action and quote for any additional repairs highlighted from engineers via any site visit reports, Service inspection reports, machine workshop inspections or direct feedback.
- Ensure compliance with all processes and dealer operating standards in accordance with the SMT GB Integrated Management System (SHEQ) Safety, Health, Environmental care and Quality.
- Address any H&S and/or Environmental concerns relating to case management.
- To deputise at the request of the Service Delivery Manager, during periods of holiday or other absence when so authorised.
- To bring to the attention of the Service Delivery Manager any ongoing or serious anomalies regarding costs incurred in jobs.
- Ensure adherence to Time Guides and technical information, and to close all jobs particularly warranty jobs in accordance with them.
- Support the Service Delivery Manager with identification of training and development of Engineers.
- Strive to meet relevant KPI's prescribed from KPI dashboard.
Requirements
What you’ll need: In order to set you up for success, we look for the following skills and experience:
- Excellent Customer service skills both over the phone and email.
- Understanding mechanical terminology and associated work.
- Strong IT skills with good working knowledge of all MS systems including excel.
- Ability to work on own initiative.
- Ability to communicate effectively at all levels.
- Reliable, honest, trustworthy, good timekeeper.
- Able to read and understand technical reports.
- To be positive, co-operative and flexible at all times.
- Ability to work in a fast paced environment with conflicting priorities.
- Ability to manage resources through planning and co-ordinating.
Desirable:
- Previous knowledge of invoice management desirable.
- Ability to read and understand parts catalogues desirable.
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution.
- 25 days annual leave + Bank Holidays.
- Cycle to Work Scheme.
- Life Assurance 4 x annual salary.
- Yulife – Wellbeing App offering discounts and vouchers.
- Financial/Physical/Mental Health Counselling and Coaching sessions.
- Free Will writing service.
- EAP, which includes 24/7 Doctor access.
- Healthshield – Cashplan for all employees.
- Family Friendly policies.
- Company events.
Locations
Service Coordinator in Cheshire, Warrington employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service skills and ability to manage resources effectively.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Show them how your skills align with their needs, especially in service coordination.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Service Coordinator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your customer service skills and any experience with managing resources or coordinating activities. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of mechanical terminology and your ability to communicate effectively, as these are key for us.
Showcase Your IT Skills: Since strong IT skills are essential, make sure to mention your proficiency with MS systems, especially Excel. If you've used these tools in previous roles, give us some examples of how they helped you succeed.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SMT GB
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like managing engineers' diaries and ensuring compliance with safety standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your communication skills, both over the phone and via email, to demonstrate how you can maintain a high level of service.
✨Brush Up on Technical Knowledge
Understanding mechanical terminology and being able to read technical reports is essential. Review any relevant materials or manuals beforehand so you can discuss them intelligently during the interview. This will show that you’re not just a people person but also technically savvy.
✨Prepare for Scenario Questions
Expect to be asked how you would handle conflicting priorities or manage resources effectively. Think of specific scenarios where you've had to juggle multiple tasks and be ready to explain your thought process. This will illustrate your ability to thrive in a fast-paced environment.