At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues across our network.
- Company: Join a leading distribution company with a rich heritage and innovative culture.
- Benefits: Enjoy competitive salary, 25 days leave, healthcare plan, and ongoing training.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting users and improving IT systems.
- Qualifications: Experience with Microsoft Windows, Active Directory, and strong problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium, Luxembourg, Great Britain, the Netherlands, and the US.
Location: Duxford, Cambridgeshire (Onsite)
Contract: Full-time; permanent
We're looking for an IS / IT Support Analyst to join our IT team and provide hands-on support across our network of sites, systems and users. This is a varied role that combines day-to-day technical support with involvement in infrastructure, networks, servers and business systems, offering an excellent opportunity for someone who enjoys solving problems and making a real difference to the people they support.
Based at our Duxford office, this is a fully site-based role and requires regular on-site attendance.
About the Role
Working closely with the IS / IT Operations Manager, you'll help ensure our IT environment operates efficiently, securely and reliably. You'll be a key point of contact for users across the business, providing technical support while contributing to the ongoing development and maintenance of our IT infrastructure. Your responsibilities will include:
- Providing first and second-line support for desktop, laptop and business applications
- Logging, managing and resolving helpdesk tickets, escalating where required
- Supporting Active Directory administration and user account management
- Assisting with the management and maintenance of Windows Server environments
- Supporting LAN, WAN and network infrastructure across SMT GB locations
- Managing hardware deployment, troubleshooting and equipment support
- Supporting server backup solutions and disaster recovery processes
- Working with internal stakeholders and external suppliers to resolve issues
- Assisting with infrastructure, security and technology improvement projects
- Maintaining accurate system and procedural documentation
About You
You'll be a technically capable IT professional who enjoys troubleshooting issues, supporting users and working across a broad range of technologies. You'll be comfortable managing multiple priorities while maintaining a positive, customer-focused approach. We're particularly interested in candidates who have:
- Experience supporting Microsoft Windows operating systems and Microsoft Office applications
- Knowledge of Active Directory administration
- Experience working within Windows Server environments
- Understanding of LAN, WAN and wireless networking principles
- Excellent problem-solving and analytical skills
- Strong communication skills with the ability to support users at all levels
- A full UK driving licence
It would be advantageous if you also have experience with:
- Microsoft Dynamics AX
- SharePoint administration and support
- SQL databases
- MCSE, MCP or equivalent Microsoft certifications
- Telephony or PBX systems
What We Offer
In return, you'll join a supportive team within a well-established business where you'll have the opportunity to develop your technical skills across a broad range of systems and technologies. We offer a competitive salary, company pension, life assurance, healthcare cash plan, employee assistance programme, employee discount platform and access to ongoing training and development opportunities. You'll also benefit from:
- 25 days annual leave plus bank holidays
- Cycle to Work scheme
Eligibility
Applicants must have the right to work in the UK at the time of application. Unfortunately, SMT GB is unable to provide visa sponsorship for this position now or in the future.
Applications & Closing Date
We review applications on an ongoing basis and may close this vacancy early if a suitable candidate is identified. Early applications are therefore encouraged.
Our values
Our way of working as a professional community can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly. Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.
IS/IT Support Analyst in Cambridge employer: SMT GB
SMT GB is an exceptional employer, offering a dynamic work environment where Field Service Engineers can thrive while servicing cutting-edge Volvo construction equipment. With a strong emphasis on employee development and a culture that values independence and excellence in customer service, you will find ample opportunities for growth and skill enhancement in the vibrant Reading area.
StudySmarter Expert Advice🤫
We think this is how you could land IS/IT Support Analyst in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SMT GB values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SMT GB might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SMT GB!
✨Direct Apply to SMT GB
Let's not forget to apply directly through the SMT GB website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IS/IT Support Analyst in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SMT GB.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SMT GB. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SMT GB
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
